The Ritz-Carlton, Cleveland

The walk thru tunnel to see the Cavs

Great stay. We will be back

I only rated this four stars instead of the five stars it deserves. The positives. Great location for attending sporting events. Very professional and friendly staff. Our sleeping room was very comfortable. The bathroom was good with one exception. The cold water was actually hot! I tried trying the hot tap to see if maybe the lines were switched. But no, the hot water was hot too! It was this way the entire time we were there. I reported it, but obviously it is a big problem that requires some major plumbing work. Fortunately we had plenty of bottled water to offset the lack of cold water.

Stay here only if you understand that this is not a true Ritz-Carlton experience. At best, it meets a good Marriott standard, with all the typical pros and cons of that tier. It’s disheartening to witness the deterioration of the Ritz-Carlton brand, and the Cleveland property is a prime example. There is no service culture, no sense of hospitality, no warmth, no anticipation, and certainly no refinement. Does anyone even remember The Ten Golden Rules? I once used them to train my own staff, yet nothing from that philosophy seems to have survived here. In my experience, spending $1,400 for a night here was an absolute waste. Save your money—this property is in desperate need of new management.

The staff was really nice and helpful, very clean and upscale dinning and atmosphere. The room was excellent!!

Nice The people we encountered at the hotel were great...but I received many communications prior to coming and requested a crib in the room. I received confirmation that it was all set...and then the room did not have one. It seems like they might have been a little off or short staffed the night we were there. That said, everyone we encountered was extremely nice. The rooms are different than the pictures-smaller, different furniture. The bathroom is really beautiful.