Cleveland Marriott Downtown at Key Tower
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Cleveland Marriott Downtown at Key Tower
No.16 of 4-Star Select Hotels in Ohio
1360 W Mall Dr, Cleveland, Ohio, 44114, United States
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We Price Match
Highlights
Delicious breakfast
Lots to do
Pets welcomeAmenities
Skiing
Spa
Massage room
Gym
Private parking
24-hour front desk
Luggage storage
Bar
All amenities
Property Description
Experience the best that Cleveland has to offer at the Cleveland Marriott Downtown at Key Tower. Offering a location matched by few others, our hotel in downtown Cleveland, Ohio, is on Public Square, across the street from the Huntington Convention Center of Cleveland. Check into our hotel, which is steps from the Rock and Roll Hall of Fame & Museum, Rocket Mortgage FieldHouse, Great Lakes Science Center, and FirstEnergy Stadium. Settle into our spacious hotel rooms or suites, where plush bedding and stunning views of nearby Lake Erie await. Stay relaxed and focused in Ascend Fitness and Spa, a state-of-the-art, 20,000-square-foot oasis, or join us for drinks or a sumptuous meal in Il Venetian or The Greatroom. Host your next event at our hotel in downtown Cleveland in one of our redesigned event spaces, including our stunning Grand Ballroom. Enjoy creative, inspired cuisine and thoughtful, intuitive planning partners committed to partnering on successful, memorable events.
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8.5/10
Clean and hygienic, nice place
All 95 reviews
Surroundings
Airport: Cleveland Burke Lakefront Airport
(1.6 km)
Airport: Cleveland Hopkins International Airport
(23.6 km)
Train: Cleveland Lakefront Station
(1.3 km)
Train: Amtrak - Cleveland Station
(20.0 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Two Double Room with City View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
5
King Room with Lake and Stadium View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Connecting rooms
Check Availability
7
M Club Access Corner King Room with Lake and Stadium and City View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
6
Two Double Room with Lake and Stadium View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Connecting rooms
Check Availability
5
Club Room, 1 King Bed, Lake View (Hearing Accessible)
1 King bed
Non-smoking
Coffee maker/teapot
Hair dryer
Check Availability
6
Room, 2 Double Beds (Hearing Accessible)
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Connecting rooms
Check Availability
9
King Room with City View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
6
King Suite, 1 Bedroom Suite, 1 King, Sofa Bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
3
M Club Access Two Double Room with City View
1 King bed
Has window
Non-smoking
Air conditioning
Minibar
Microwave
Cable channels
Check Availability
6
King Room-Hearing Accessible
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Connecting rooms
Check Availability
6
King Room With Tub-Mobility Accessible
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Connecting rooms
Check Availability
5
One-Bedroom Suite With Tub-Mobility Accessible
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Governor Suite, 1 Bedroom 2 Room Suite, 1 Queen, Sofa Bed
1 Queen bed and 1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
6
Memorial Plaza Cornerking, M Club Lounge Access, Guest Room
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
M Club Access Two Double Room High Floor with Lake and Stadium and City View
2 Double bed
Has window
Non-smoking
Air conditioning
Minibar
TV
Microwave
Check Availability
1
Studio Suite, M Club Lounge Access, 1 Bedroom Studio Suite
1 Queen bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
6
King Room With Roll-in Shower-Mobility Accessible
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Connecting rooms
Check Availability
5
1 Bedroom Presidential Suite, 1 King, Top Floor
1 King bed
Non-smoking
Heating
Blackout curtains
Bedding: Blanket or quilt
Closed captioning for TV
Check Availability
8
Corner King Room
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
7
M Club Lounge Access, Guest Room, 1 King
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
Hide Room Types
Guest Reviews
8.5/10
Very Good
95 reviews
Verified Reviews- Cleanliness8.5
- Amenities8.4
- Location8.5
- Service8.4
Average for similar properties in Cleveland
Guest User
September 12, 2023
Clean and hygienic, nice place
Original TextTranslation provided by Google
Guest User
July 14, 2025
Had a brief overnight and the hotel was an ideal location. The Marriott is in a central, downtown location and the staff incredibly friendly and thoughtful. The amenities were appreciated upon entering the room. The views of the city from the room were fabulous and the room and bed comfortable. The M Club was well portioned with beverages availabl.e The standout was the gym as was able to get two workouts in. There was some minor noise from the city streets late (i.e. sirens); however, it was nominal and goes with any large city. Overall a wonderful stay.
Guest User
July 13, 2025
This is a nicer hotel-- HOWEVER it is dated. The rooms were dated and the biggest thing. The toilet is either filthy or have a rust water stains throughout- Yes, it is gross looking. This means you need to replace the toilet!! The toilet barely flushed. My husband was the maintenance guy by 'giggling' the chain inside the toilet to get it to flush and stop running, We did this since we called the front desk because the blow dryer was broken and we needed it. Well, she never came so we knew we needed to fix our own toilet. lol Please, just replace the toilets and shower heads. Also, get a bigger tv. This 37" in a double bed room is not adequate. The lobby and other amenities are great. lobby and Mclub staff were good. We are Titanium by the way and rarely write reviews but this bathroom requires a review!!!
Guest User
July 5, 2025
Great location — clean rooms, friendly staff, and walking distance to the Rock Hall, FirstEnergy Stadium, Science Center, and more. We got breakfast coupons for four — food was great, big portions, but seating was awkward for groups. Either low lounge chairs, high tops, or tiny tables for two. Also received appetizer coupons but couldn’t use them — the Market Pantry was closed when we tried before checkout. The M Lounge had no views and no hot food, just coffee, soda, chips, nuts, and water. Not bad, but not amazing either. Still, overall a solid stay in a super convenient spot.
Ralff
June 2, 2025
Primarily a convention hotel with other business guests that have work in the Key Tower. The convention center is across the street. Lobby is large, with the bar, gathering area and elevators are generally quick. The rooms need updating. They are older and tired, especially the bathrooms. Front desk service is typical for a standard Marriott. Moderately quiet although even in the upper floor room where I stayed street noise from cars/motorcycles can be heard. Average at best.
Guest User
June 25, 2025
Wanted to give a shout out to Timothy from Security and Lost & Found. When we checked out on Sunday, I left my very favorite slacks in the closet. I reached out the Timothy and he immediately took action and took my name and number. I was so worried that the slacks were forever lost. But, NO.. Timothy called me this morning and gave me the great news that he found the slacks and is dropping them in the mail for me. I am SO excited.. I am thankful to people like Timothy that go over and beyond the call of duty. Can't wait to come back next year and thank him in person. Happy Camper !
Guest User
May 31, 2025
Perfect downtown location within walking distance to all sports venues as well as the Rock and Roll Hall of Fame. Stayed overnight for the AC/DC concert and was able to easily walk to the stadium and the hall of fame next morning. While a little dated, the rooms were extremely clean. Can’t say enough about the friendliness of the staff! An extra big shout out to bartender Chase who made the best mimosa and gave my husband and I tips on the best way to get the most out of our experience at the Rock and Roll Hall of Fame! Will most likely stay here again next time in town and highly recommend!
Guest User
May 19, 2025
Um hotel com ótima estrutura, quartos espaçosos, mas muito antigos. Localização excelente no centro da cidade, ajuda muito quem viaja a negócios e turismo. Gostamos muito do lounge no térreo, disponível para quem reserva quarto com direito a esse acesso ou membros Bonvoy platina. Os quartos precisam de reforma, carpete e móveis com décadas de idade. Excelente front desk e bellman disponíveis em horário comercial.
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Guest User
May 7, 2025
I witnessed an incident between a hotel guest and an employee, Timothy. I have no idea what the guest’s grievance was but he was clearly very upset. Based on the guest frustration, anger and volume and I had a difficult time seeing a positive outcome. From a distance I could tell that Tim was a good listener, compassionate and doing his best to deescalate the situation. Eventually the guest calmed down and went on his way. You have an amazing employee in Tim! Steve
Services & Amenities
Most Popular Amenities
Skiing
Off-site
Spa
Additional charge
Massage room
Gym
Private parking
Additional charge
24-hour front desk
Luggage storage
Bar
Bowling alley
Off-site
Restaurant
Conference room
Additional charge
Multi-function room
Wi-Fi in public areas
Free
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Private (exclusively for guests) is available On-site parking, and Charge, US$40.00 (approx. PHP 2,326.99) Daily. Reservation not possible
Private parking
Additional charge
Valet parking
Additional charge
Front Desk Services
24-hour front desk
Lockers available
Express check-in and check-out
Luggage storage
Languages Spoken
English
Food & Drink
Snack bar
Halal meals provided
Off-site
Convenience store/kiosk
Bar
Room service
Health & Wellness
Spa
Additional charge
Bowling alley
Off-site
Hair and beauty salon
Gym
Massage room
Body care
Skiing
Off-site
Public Areas
No smoking in public areas
ATM
Elevator
Cleaning Services
Dry cleaning
Additional charge
Facilities for Children
Children's meals available
Business Services
Multi-function room
Fax/copying service
Additional charge
Wedding service
Conference room
Additional charge
Accessibility
Assistive listening devices
Braille signs
Stair-free main entrance
Accessible rooms available
Safety & Security
Smoke detector
CCTV in public areas
Fire extinguisher
Property Policies
Check-in and Check-out Times
Check-in: 16:00–03:00 the next day
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: Contact the property for details
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 21 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 1991
- Renovated: 2014
- Number of Rooms: 459
Experience the best that Cleveland has to offer at the Cleveland Marriott Downtown at Key Tower. Offering a location matched by few others, our hotel in downtown Cleveland, Ohio, is on Public Square, across the street from the Huntington Convention Center of Cleveland. Check into our hotel, which is steps from the Rock and Roll Hall of Fame & Museum, Rocket Mortgage FieldHouse, Great Lakes Science Center, and FirstEnergy Stadium. Settle into our spacious hotel rooms or suites, where plush bedding and stunning views of nearby Lake Erie await. Stay relaxed and focused in Ascend Fitness and Spa, a state-of-the-art, 20,000-square-foot oasis, or join us for drinks or a sumptuous meal in Il Venetian or The Greatroom. Host your next event at our hotel in downtown Cleveland in one of our redesigned event spaces, including our stunning Grand Ballroom. Enjoy creative, inspired cuisine and thoughtful, intuitive planning partners committed to partnering on successful, memorable events.
Frequently Asked Questions
What is the cancellation policy for Cleveland Marriott Downtown at Key Tower?
The cancellation policy for Cleveland Marriott Downtown at Key Tower varies depending on the type of room and booking conditions.What is the cancellation policy for Cleveland Marriott Downtown at Key Tower?
What are the check-in and check-out times at Cleveland Marriott Downtown at Key Tower?
Standard check-in time at Cleveland Marriott Downtown at Key Tower is 16:00-03:00 and check-out time is 11:00.What are the check-in and check-out times at Cleveland Marriott Downtown at Key Tower?
Can I bring my pet inside the Cleveland Marriott Downtown at Key Tower?
Pets are allowed on request at Cleveland Marriott Downtown at Key Tower. Charges may be applicable.Can I bring my pet inside the Cleveland Marriott Downtown at Key Tower?
How far is the Cleveland Marriott Downtown at Key Tower from the closest airport?
The closest airport is Cleveland Burke Lakefront Airport, and it is about 22 mins from hotel on foot (1.6 km).How far is the Cleveland Marriott Downtown at Key Tower from the closest airport?
About This Property
| Nearest Airport | Cleveland Burke Lakefront Airport |
|---|---|
| Distance to Airport | 1.6KM |
| Nearest Train Station | Cleveland Lakefront Station |
| Distance to Train Station | 1.29KM |
| Average Price From | PHP27780 |
| Hotel Star Rating | 4 |