Guest User
June 6, 2022
I checked in after a successful reservation on Ctrip on the evening of June 2, local time in the United States. At that time, I paid the full amount online to Ctrip. If you checked out at 10:00 a.m. local time on June 3 in the United States, at 11:00 a.m. before leaving the hotel, you also asked the front desk to ask whether the deposit guaranteed by the credit card will not be deducted? The front desk staff replied that the room has been checked and there is no wear and tear, so no charge will be charged. But after a day, I found that I had deducted an extra $150 on the CCB transaction result notification. I negotiated with the hotel and the hotel replied that the deduction was the room fee. I said that the room fee had been paid online. I asked the hotel after an hour, and the hotel said that there was one less towel and the blanket was damaged (there was no blanket on the bed at all, just a quilt). In short, he refused to pay back the money, and the reason was extremely absurd. In short, the lessons learned are that when booking a foreign hotel on Ctrip, you cannot pay online, otherwise you will easily be deducted again, and you will not be refunded after deduction.
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