Mercure Blackburn Dunkenhalgh Hotel & Spa

This hotel has very old features but inside the rooms are big spacious and warm The bed although a double was twin beds pushed together which is very annoying as you slide into The middle of the bed and it’s uncomfy. The receptionist was extremely unhelpful and had no empathy I had to walk back and forth from my room 3 times to sort out an issue and then the spa was another issue which finally got resolved So basically it’s a lovely hotel but the staff need to be retrained or understand customers better and the duty manager who was on duty too.

Lovely hotel, very clean and modern room & bathroom.

My 3rd time staying… this time my room was in the courtyard… I much prefer being in the main hotel… breakfast has also been scaled back… no mushrooms as a vegetarian I love mushrooms at breakfast… no marmite sachets for my toast… no Nutella sachets for my daughter, these weee the little extra touches we have previously enjoyed at breakfast…. But otherwise what we did have as vegetarians was tasty.