Comfort Suites Clayton - Garner

I with the receptionist and a young child playing on the other reception computer.Once in the room I couldn’t find the internet code so phoned down to reception. The phone rang and rang and eventually cut out. I went downstairs to find the receptionist eating a large tub of ice cream and on her phone - no wonder she didn’t answer! The room felt damp and the carpet and sofa looked dirty, with stains on the sofa. Although the bed was made each day and was extremely comfortable, the room always felt dirty. As for the air conditioning, oh my goodness was it loud!! On the first day I forgot to put my earrings in, I had left them on the bedside table! They were gone when we returned that night! I didn’t report this as they were cheap costume ones, but I didn’t leave anything lying around after that! On the second day the lifts weren’t working so had to use the staircase only to find someone had thrown up in the corner. Apart from one receptionist, we were actively ignored when we went past. The hotel was not cheap and to say I was very disappointed is an under statement. There are not many hotels in this area, so we didn’t have any option as we were visiting family, but I don’t think I would stay here again.

The card scanners didn’t work and you had to scan your card multiple times at all scanners/doors. The water pressure was extremely low. The headboard for the bed and the left headboard lamp were knocked loose and crooked. The room guidelines stated housekeeping will come every three days unless called for. They entered the room while we were gone on the second day. Not really a bad thing if valuables, credit cards, jewelry, and cash weren’t left out. They literally touched and moved all of the above to clean the desk. I noticed there was no syrup out for the waffles. The concierge opened two cabinets and immediately said they were out. He didn’t even check the kitchen or the other cabinets. There was a large bowl of syrup there days before when breakfast was over and I was the first one at breakfast this morning. They had some, he was just too lazy to look for it. He did let me grab coffee prior to the breakfast area hours which was nice. The window blinds didn’t close completely and let a good account of light in. I’m glad I packed body wash. There was none in the room. The tray for the coffee maker was completely wet with a pool of water when we arrived. Overall, this was not a 130 dollar a night hotel stay. Nice location to Clayton, but definitely not worth the price!!!

It was clean

Safe. Quiet. Convenient.

The rooms are dated, and the couch and a few other items should be replaced. The breakfast was mediocre and the coffee was not good. The good items the bed was very comfortable and bathroom were great! The location was great!

Nice Front desk check and get services was extremely pleasant. When I got to the room it was nice clean, including the bathroom. Breakfast is next morning was good, might have been nice to have the option to add cheese to my eggs and syrup for waffles was almost totally out.Only had one bottle for everyone to share.