Airport Clayfield Motel

The first time I left a review was for trip.com’s customer service staff. The hotel information clearly stated that the check-in counter time is until 00:00, and when booking the room, it was also specifically informed that arrival would be after 22:00, but no one was there at all. (There is actually a password lock box next to it. The hotel staff needs to tell the password before they can open it and get the key) There was a phone next to the phone telling us that we could call if we checked in late. A woman answered the phone. Her Australian accent was a bit strong and her tone was super impatient. She kept asking us for our reservation name, order number, and mobile phone number, and then asked us to call the manager ( Voice only ^_^) I was told that I would call back but I haven’t received the call yet? In short, because we had been waiting outside in the dark for at least half an hour with no results, we called trip.com customer service hoping to help. The customer service immediately helped us find other contact information for the hotel. The other person was very patient and spoke very quickly. It was immediately clear that we could not get the key without the password, and it was successfully solved in less than five minutes! Thank you very much to the customer service staff. The first half hour seems to have been in vain. Without trip.com customer service, we would be sleeping on the street😭