Ibis Styles Clamart Gare Grand Paris

We stayed at this hotel with my partner and our dog. When we arrived in the middle of the night (around 3:00 am), we discovered stains on the fitted sheet that looked like urine. We went down to reception right away, and they moved us to another room, which we truly appreciated. During the stay, we chose not to request daily housekeeping to avoid stressing our dog, but we wanted to change the bedding ourselves. When we removed the duvet cover, we were shocked to find stains that seemed to be blood and urine on the duvet itself. We asked housekeeping for a replacement, and thankfully they provided a clean one without any issue. At checkout, we went to reception to inform them about everything and show photos and videos, just so they could be aware of what happened. Sadly, the response from the morning receptionist, Adonis, was rude and dismissive. Instead of acknowledging the problem, he replied, “We already changed your room,” in a rather condescending way and then asked, “So what’s the issue now?” We explained we weren’t complaining, only giving feedback, but he simply said it wasn’t his responsibility and that he “might pass it along.” There was no apology at any point, though he quickly reminded us about the pending charges for the dog, parking, and city tax, which we paid on the spot. We also noticed him mocking a guest on the phone while joking with a colleague, which felt very unprofessional. As for the facilities, the furniture is old and worn, especially the sofa, which was in bad shape and doesn’t reflect the standard one would expect from a hotel of this category. The breakfast experience was very poorly managed. When we arrived at 9:15 am, most of the food was gone, there were no clean tables available, and we had to repeatedly ask for items to be restocked. When bread was finally brought out, it was still frozen, which understandably upset several guests. ⸻ Overall: while some staff members were helpful and tried to resolve issues, the cleanliness, morning reception service (particularly Adonis), and breakfast organization were very disappointing. The night receptionist was kind and helpful, but overall, the experience fell far short of what we expected.

Nice clean and comfortable hotel, great breakfast