Hotel Smart Cruise

Very clean and beautifull hotel. Luka was very helpfull. If i ever come bach, I'll definitely come here again and again and again❤️❤️❤️

Excellent hotel for a pre/post-cruise stay. We opted for a pre-cruise stay for one night, and check-in was efficient. We were provided with a map of the local area and their restaurant recommendations, which was useful. Rooms were spotless, and we had a restful night's sleep. We booked a taxi transfer with the hotel, which I would recommend, as you are collected when you arrive at FCO and brought straight to the hotel, avoiding the wait for a shared shuttle, which can delay you from making the most of your time in Civitavecchia. Pastries were provided in the morning upon checkout, along with coffee. The hotel also provides a shuttle to take you directly to the cruise ship, and again, it is worth considering if you are embarking on your cruise. Staff on checking in and checking out were extremely helpful and pleasant to deal with on any queries we had.

Luca, general manager was very helpful, accomodating and professional. Room was very clean and refrigerator was filled with water and juice for us. The coffee and pastry in the morningwas delishous and amazing. Would definately stay there again and highly recommend.

The hotel is very nice and comfortable , and Civitavecchia is a small charming town. But what sets this hotel apart from others is the staff. They were friendly and helpful. One of our group had a passport mishap, and Luca and Rafaela helped us through our dilemma . They went above and beyond what we expected , and their kindness was greatly appreciated. Probably the best customer service I have ever seen.

Excellent hotel for the day prior to the cruise. The staff was the best, and I don’t say that loosely. Luca (the manager) and Rafaela, were very pleasant, helpful and fun to chat with. Highly recommended for clean rooms and excellent customer service.

PERFECT location & five-star treatment by Hotel staff.** Such a positive experience it's difficult to express how happy we were. From the pre-arrival communication RE pickup at airport, until we left the hotel everything perfect. I'll start with the most relevant comments. Those who wish more details can read on. Hotel manager "Luca" sent a QR code that opens the hotel's front doors & the room immediately after booking. He communicated via text WhatsApp & email Re Airport pick in the hotel's electric Mercedes van + photos where to meet inside airport. Was waiting with a sign & our name on it & walked with us. Private & direct to hotel for same price as taxi. Friendly, informative, & a marvelous tour guide, dining suggestions & information on things we said we might like see/do during our brief day two-night stay. We couldn’t have been happier with the way we were greeted & treated. At this hotel, you don’t have to think about anything. The cruise port terminal entrance is so close to hotel it’s not worth effort of putting your bags into the hotel’s complementary shuttle there. Only 45 meters/yards. 20 steps from hotel a great local pizzeria that’s been open over 30 years + grocery store 60 seconds walk. across the first street is the main downtown strip—shopping, cafés, restaurants, convenience stores etc. merges with boardwalk & gorgeous views + dining options, public areas to sit, stroll &relax. The hotel itself is impeccably clean, as are the rooms. Everything white. Beds & mattresses comfortable, & pillows high-quality. Very quiet at night. Zero interior or street noise. Air-conditioning excellent. Hot water & pressure excellent. Rain, shower + hand shower. bathroom, generously sized. Abundant white towels. Toilet & bidet + ample counter space. Complementary water & juices in mini fridge + coffee. Wi-Fi good speeds. Large television + channels. curtains excellent. No stairs to rooms, a ramp. Neighborhood safe and comfortable day or night. Many with cell phones in-hand. You can’t go wrong with this place. I saw many hotels I almost booked, for higher prices . But nothing near them, we would’ve been trapped at hotel eating & dining , or a long walk or taxi. Across the street is the stop for the hop-on-hop off bus. €15 for an all day pass, stops at Major sites in Cevitavecchia. 40 minutes to do the loop. Bus provides free headphones connected to guided narrative. Bus every 60 minutes. Split my big toe with a bad cut + forgot my blood sugar medication just before leaving on this trip Luca” - hotel manager, insisted on driving me to the only pharmacy open on Sundays. Stood with me in a long lineup & translated & advocated for me to get my medication without a prescription. When the pharmacist cited local laws preventing her from providing me the medication without a prescription, he insisted on accompanying me to the hospital, guided me through the local healthcare system until I was seen by a doctor, had a prescripti