Guest User
July 12, 2024
Expensive hotel for what it is and what they offer. We went for the San Juan festivities, and they gave us a tiny room, which they eventually changed after we complained about the fact that most of them look out onto an interior courtyard and not with a sea view as they say on their website, and they were very rude at reception. The lift didn't work on any day and they didn't intend to fix it either. The minibar only works with the electricity card, so it was hot and smelled bad, and the drain in the bathroom was blocked. We asked for 2 ice cubes at reception and the very rude girl told us that she would have to charge us for it, when the minibar doesn't cool. Then, due to a death, we had to go back earlier, and the ladies at reception were very rude and rude and didn't give us anything back, which was what we had. A hotel that only cares about making money without caring about anything else. I wouldn't go back, it's not worth what they charge you, nor the treatment received.
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