City Express Junior by Marriott Ciudad Juarez Consulado

Love the service staff is super friendly

This hotel was a joke from start to finish. We had been going back and forth on this hotel or the Extended Suites across the street. The Extended Suites had more of an apartment style, built in 2017, full kitchen, laundry and spacious rooms. The City Express was small, laundry was advertised and running free transportation was also advertised. The Free transportation, that was safe based off of reviews is what caught our eye and the whole reason we chose this hotel. The laundry was $8 to use, the washer barely held anything and there was only one washer and dryer working. The elevator was broken with one operable elevator, the transportation wasn't running and that was the whole reason we chose this one. The staff was extremely rude the entire stay. The cleaning ladies were the only decent and nice workers there. There was no fridge or microwave in the room. We stayed here for about a month for my consular process. A lot of things were broken in the room we were given they asked us to move after being there a little over a week. They were giving us a smaller room than we had already which was already way too small. We had to go down to the front desk and ask for a manager who would never come out and talk to us just sent the front desk staff back and forth to deliver messages. We were able to get a bigger room finally after having to get a little snappy with the front desk. Overall it was not a great stay and we wouldn't stay here again or recommend it to anyone.

Let me start with the water! It smells horrible makes it so uncomfortable to even want to shower. Wifi is so bad, breakfast is okay . Only one elevator works and their transit vans staff claims doesn’t work to avoid taking guests to their appointments. Rooms are very small and sheets smell horrible as well had so many hair and stains, they don’t care about their guests only their money . If they did they would fix all these issues to insure everyone’s wellbeing and comfort . Only true benefit is you are right across from the consulate, we definitely did not renovate our stay here and went to the Hampton which ended up being cheaper and has a pool and gym along with breakfast. Also washer and dryer don’t work either ! Primero que nada el agua tiene un olor horrible al igual que las sábanas y el cuarto, los cuartos son demasiados pequeños sin lugar para poner tus pertenencias, el servicio del wifi es demasiado lento y se corta muy seguido. Les dicen a la gente que el van que tienen de transporte no sirve para evitar llevar a la gente a sus citas . Ay dos elevadores con el hotel lleno y nunca vimos que llevaran a alguien para intentar arreglarlos . Hay hoteles más baratos y muchísimo más limpios que este que igual incluyen el desayuno . El único benificio de aquí es al cruzar la calle está El Consulado y toda sus citas para inmigración . Busquen otro hotel para estar más cómodos a ellos solo les importa su dinero no la comodidad y bien estar de la gente.