City Express Junior by Marriott Ciudad Juarez Consulado

Love the service staff is super friendly

This hotel was a joke from start to finish. We had been going back and forth on this hotel or the Extended Suites across the street. The Extended Suites had more of an apartment style, built in 2017, full kitchen, laundry and spacious rooms. The City Express was small, laundry was advertised and running free transportation was also advertised. The Free transportation, that was safe based off of reviews is what caught our eye and the whole reason we chose this hotel. The laundry was $8 to use, the washer barely held anything and there was only one washer and dryer working. The elevator was broken with one operable elevator, the transportation wasn't running and that was the whole reason we chose this one. The staff was extremely rude the entire stay. The cleaning ladies were the only decent and nice workers there. There was no fridge or microwave in the room. We stayed here for about a month for my consular process. A lot of things were broken in the room we were given they asked us to move after being there a little over a week. They were giving us a smaller room than we had already which was already way too small. We had to go down to the front desk and ask for a manager who would never come out and talk to us just sent the front desk staff back and forth to deliver messages. We were able to get a bigger room finally after having to get a little snappy with the front desk. Overall it was not a great stay and we wouldn't stay here again or recommend it to anyone.