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This hotel was not very clean and had a foul musty stink to it throughout! The carpet was scuzzy. And the ”continental breakfast” was not provided in a very sanitary manner. The bread, donuts and muffins were not individually wrapped, and some folks were just using their fingers to pick up their item(s). I also had an issue with my extended stay, which was arranged before my arrival and check in. At check-in I was told everything was good for 2 nights, rather than the initial 1 night . . . and at the same rate. The next morning around 11:30a I got a call on my mobile asking when I was going to check out, since check-out was 11a and my stuff was still in the room. It was a nightmare to deal with this situation, since I was more than an hour away. Further I was told the room rate for the extra day would be more than my initial rate. After messing around with it for about 20 minutes, I was assured it was fine. (She had to speak with the clerk from the day before.) The whole experience was a nightmare . . . I will probably avoid this location in the future.

Lots going on here. Strange setup in the room but not bad. Staff was helpful. Machines were not stocked and the ice machines broken. Overall would probably not frequent this one unless another trip changed my mind or the convenience due to location made it worth the stay. Definitely wouldn't say it's a bad place but there was a lot of questionable activity that even the young woman behind the desk had to keep getting involved in, which she did a very good job of while remaining very pleasant.

Our visit didn’t start out on a good note. Back in April, when our son decided on this hotel as the one to hold rooms for his wedding, we placed a hold on the conference room to hold the rehearsal dinner. Something kept telling me to call BW to confirm the room. I called before we left on Thursday morning and much to MY SURPRISE the hotel was under new management and the conference room was being used for storage. Let me say NO ONE CALLED ME TO TELL ME WE COULDNT USE THIS ROOM. Now after a very frustrating conversation Marcia figured out a solution and it worked out perfect. Probably better then the conference room. Thank you Marcia! Now onto the room…. We had a suite, thinking this would be helpful with the wedding party and all. Under the amenities it stated there was a coffee pot, microwave and refrigerator. There was a full size refrigerator and that was all. It looked like they had recently removed the microwave because there was still “dirt” on the floor and rug by that area and sink. There was water coming from under the refrigerator, I ended up jut leaving a towel there. The remote for the tv was falling apart, and there was only one. (We had a bedroom, so two TVs). There were no lampshades on the lamps, the water pressure in the bathroom, especially the shower was terrible!! In order to turn on the shower the faucet almost came out of the wall to get it to come on. I know there are renovations being done, but they clearly hadn’t vacuumed our room before arrival. We were allowed to check in early, but these are normal cleaning tasks. On a positive note, the front desk staff was very friendly, helpful and apologetic. I know back in April when the kids picked this hotel, it had four star reviews. Those reviews have gone down since then. I’m pretty sure we had a large majority of the rooms for Thursday and Friday night. Im embarrassed if their rooms were like ours…. We wouldn’t stay at this location again. But will continue to stay at other BWs.

I'm a Bonvoy Silver Elite member and have stayed at many of the Marriott umbrella hotels around the world. This is our fourth visit to this Residence Inn in the last 2 years. My son (14) and I stay while he works with basketball trainers locally for 1 or 2 weeks at a time. We have stayed in the 1 bedroom suite and 2 bedroom suite with full fridge, oven, induction cooktops. dishwasher, coin-op laundry and fully stocked kitchen. We cook almost all of our meals in the room. The staff are warm, friendly, responsive, hardworking and kind. If you need something for the kitchen, they are happy to make it right. The front desk will hold delivered packages and food delivery apps work well. Because of the Residence Inn location and staff, every trip to Grandville is smooth and easy. Grand Rapids airport is 25 minutes away, supermarkets, department stores and restaurants are very close. The rates are relatively inexpensive and I think an excellent value. Though the property is not perfect, it is well maintained and the staff clearly work hard and take pride in what they do. The elevator was working during our visit. We will be back again in March 2025.

Our stay was better than we could have imagined. We had water damage to our house and our insurance booked us into stay bridge. We ended up staying 5 weeks. The King suite with a kitchen met our needs beautifully and the staff was very helpful. The food service staff are amazing and friendly with a fully stocked hot breakfast buffet every morning with many choices. The courtyard outside with fire pits and furniture were a welcome setting after a stressful day at work. The availability to grill our own food was also very nice. Our room was cleaned every week and we had clean towels whenever we needed them. I would recommend for anyone!