Best Wells Branch Hotels

The rooms are not what you would expect from the name or the pictures however it was not a bad day even despite the hallways smelling of dog urine. They could definitely do something about that some carpet powder goes a long way in eliminating that odor. The staff was very friendly and helpful except for the front desk supervisor who was incredibly rude

I had an amazing experience at this hotel! From the moment I walked in, the staff made me feel like a VIP. They were always ready to help with any request, ensuring I had a comfortable stay. The room was stylish, clean, and well-equipped, with a plush bed and a gorgeous bathroom. I loved the hotel's on-site restaurant, which served delicious food. The location was also ideal, close to shopping, dining, and attractions. The level of service and attention to detail was outstanding, and I’m already looking forward to my next visit. Highly recommend this hotel to everyone!

When we lost power and water, we headed to Comfort Suites where Hannah and her staff were amazing during a trying time. I had issues with the charges increasing the last 2 days (of 5 days total) and she handled the issues with professionalism and courtesy. I will say the only negative was the non-working fitness room equipment (cycle and treadmill) which would have come in VERY handy when trapped inside for days at a time!

I stay at this location frequently while in Austin on business. The rooms are always clean and I have not had one negative issue. Service has always been great. Inexpensive and easy access to freeway. Lots of places to eat nearby. Always on point.

WOW! We love this hotel; you could actually live here as a small studio apartment. There is a little foyer area (if you will) as you walk into your room. The bathroom is modern and very spacious. The shower has different heavenly settings. There is a bench next to the shower for you to place your towel or other shower needs. The room area is spacious as well. The bed is comfy. The patio is a sweet addition. You can open it to air out the room and sit to enjoy a coffee/check the internet. The fire pit in the courtyard is wonderful. The lobby is very inviting and modern. We will definitely drop in again due to its proximity to the Domain.

Great staff. Clean property. We enjoyed our stay. My mom and I traveled to see family. It was easy check in and out. The rooms were clean and presentable. The manger was helpful. We would definitely stay here again. Thank you very much . The weather was perfect .

Reviews have it right! The hotel fulfilled all our requirements - it is located close to restaurants, highway, but is in a quiet & safe area. It is bright but cool inside, well kept and clean. Breakfast is small but super-tasty, and well-cooked. The rooms are spacious, beds are comfortable, and looks like one of the newer hotels. Most importantly the staff is super friendly, attentive to our needs, and always available at the front desk which is the not the experience we had with other hotels. Strongly recommended. We will be back.

Booked this hotel with a large group of families for a soccer tournament in Austin. Made reservation several weeks before. While traveling to Austin the day of check-in the hotel canceled our reservation saying that the credit card use to reserve was not valid (it had been compromised). Hotel admittedly did not contact us or the soccer club to notify us of the cancellation. When we checked-in they said we would have to pay full daily rate and would not fix the situation for us - they later admitted they could have charged the discounted reservation rate but desk clerk chose not to do so and it was her discretion what to charge. Front desk suggested we talk to a manager - we went to front desk multiple times during that Holiday weekend and were told there was no manager on duty who could handle the situation. We called the soccer club travel agency and they did not receive notification of cancellation either. After repeated attempts to contact the hotel after the trip we finally reached the group sales manager (hotel manager never did respond to messages). Sales mgr cited the fine print in the soccer travel agreement that gave hotel the right to cancel any reservation on check-in day and charge full rate, etc. We asked for a discount on our payment since the rate we reserved was much less and there was obviously a problem with the compromised credit card and the hotel did not notify us of the cancellation. Also, whereas hotels normally hold the card for reservation - this hotel wanted to charge the card on check-in day rather than just address the problem when we checked-in. There was no general manger on duty for (3) days which is concerning for many other reasons and a liability for the hotel. The dead bolt on the room door did not work and we asked for repair of that and it was not repaired. Given the situation I asked the hotel just to help us out and discount the room to the rate we reserved or give is a discount on a future stay or anything to help, I was told they would check and call me back and never heard anything. So (40) soccer families stayed in this hotel for (3) nights and one family was charged a much higher rate than the other (39),