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Great team; very nice breakfast and terrific front desk team! Always accommodating. Like home away from home!! Clean rooms, quiet environment. Breakfast buffet exceeded my expectations. Again great staff. I really have no complaints. And highly recommend this property. I have traveled a LOT and this is a good place to hang your hat!

The hotel was decent. It is no 5 star hotel but our room was clean, everything worked as it should and the staff was super friendly. Check in and check out were quick and easy. We didn't spend much time in the hotel as we were in Salem most of our stay. The price was great for a place to sleep after a long day out touring. It's only about 20-30 mins from Salem which isn't bad if you want to save some money on a hotel. I know there are several bad reviews especially since most of the amenities listed are not actually available but if you just call ahead they are happy to let you know what is actually available while they work on getting certified to reopen a lot of what they offered after MA lifted all the restrictions.

The location is excellent, quiet, free parking, less than one kilometer from the hotel is a gas station, high speed, self-driving tour is very convenient. American breakfast is good, can be a single point

Dont the unique decor of the hotel fool you. Outside the decor of the hotel, the rest is just gabbage, it shouldn't be part of the Hilton branch. I travel into Boston every week on assignment and it so happen that am currently staying in this hotel right now. I always have great experience in all the Hilton hotels I have been staying with except this particular one. I am suppose to be staying here for 4 days, and 3 day into my stay. Last night, as I was relaxing and having a cup of wine, the glass felt off my hand and spill on the bed. I had to use a towel to cover that side of the bed in order to be able to sleep on the bed till in the morning. I got in touch with the front desk at 7am this morning before going to work to let them know that I needed my bed sheet changed due to the spill drink. The lady at the front desk, assured me that it will be changed before I get back. when I got back from work at 3pm and got to my room, the bed sheet is still not changed. I called the front desk, to enquire as to why it wasn't changed. BILL at the front desk answered the phone and told me that, am not staying more than 4 days so, my room cant be clean. If I need towels, it can be send up stairs. I had to let him know again that, I had stopped at the front desk earlier today to let them know why I needed my bed sheet changed. From this point onwards he became condescending and repeat the same thing he said earlier of me not staying more than 4 days, and as I was about to say I will go down stairs to collect the bedsheet, he hang the phone on my ear. I call again to ask what was his reason for hanging up the phone on me, he didn't pick the phone. After that, I went down stairs to talk to him in person, and all he could say is, ”I did not hang up the phone, I thought you hang up, Maybe the phone got disconnected”. what a LAME ASS EXCUSE, for been UNPROFESSIONAL and RUDE! This is the WORST experience I have ever had at a Hilton hotel and will never stay here again. Can't wait to check out

No service, fast hotel.

I am a Hilton diamond member and was a bit shocked by the lack of acknowledgement here. Parking is bad - most spots seem taken by customers of the Chik-fil-a that seemingly shares the parking area. Diamond member parking is very limited considering there are 2 Hilton hotels on this property. Breakfast is atrocious. French toast sticks that are so dry they break apart when you try to pick them up. Omelettes so overcooked they are stuck to the bottom of the pan. Light roast or decaf coffee - why no dark roast? I thought ok I will just grab a breakfast to go from the Hampton inn desk but the bagel was so stale it was like a rock. I informed the front desk and got the reply “oh really” with no promise to even talk to food staff. The room is nice, clean and quiet (on top floor) but the shared elevators (there are 3) seem to sit still on the first floor and only one moves to transport guests. Not ideal when the Hampton inn is crammed full with high school students on some sort of “see Boston” tour. Will look for elsewhere next trip.

The breakfast was very poor and nothing was delicious. There is a parking lot, there are two large beds in the room, can sleep 4 people, have a refrigerator, microwave and coffee machine. Hotel facilities are old, refrigerators and air conditioners are very loud, and people who sleep at night can't stand it.

In addition to the location is biased to the suburbs, everything else is good. The Chinese are a little troublesome to eat, the restaurant is lively, the Americans drink and chat to watch the oversized TV, of course, if you are not a local tycoon with money, it is not bad to go there to solve the meal. There is McDonald's across the road, and the milkshake is good. At the intersection, turn right and there is a gas station convenience store, there is 7-11 across the intersection. In foreign countries, except in Japan, Southeast Asia, the Chinese stomach is more or less aggrieved. Hotel breakfast, cream coffee fruit oatmeal waffles. Overall very good.

I would say the only thing positive about this location is the rooms. They are super clean and updated. As well as the night time manager is super accommodating. As far as the other employees they could care less. Night time manager even charged me half the deposit because I frequent here. The elevator is beat up and dated. The carpets in some hallways haven't been deep cleaned since the 1800s. Mostly all the soda and snack machines steal your money. The pool is surprisingly decent. I have only ever taken a swim once. The best thing is they allow animals for free. My little guy loves the night manager because he gives him treats constantly. This hotel has some super potential. Because you can hop on 93 and be in Boston with no traffic in 15 mins. Right next to market basket and some shopping/restaurants. If they renovated. Cleaned up and hired some more staff that care like the night shift manager, this place would be sold out every day without a doubt. Definitely room for improvement no doubt about that. But it is well worth the price. The rooms and beds are EXTREMELY nice. Just a drive away from Boston. Highly recommend solely off the rooms and beds in the room!

We were added last minute to a family trip. Us being a large group, we recieved great service and Breakfast was really good. The whole family enjoyed. The hotel was able to handle family groups as well as single couples. We enjoyed our stay. Will definitely return.