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A review of the Westin Hapuna Beach Resort: My family and I recently completed a vacation stay at the Westin Hapuna Beach Resort. Overall, the resort is wonderful with a few rough edges. The resort is located on the west side of the Big Island, about 30 miles north of the airport -- with ”island traffic” plan on 30-45 minutes if you need to travel down into Kona. This resort takes full advantage of its beach location, which is consistently rated one of world's best. Hapuna Beach is an amazing long crescent-shaped beach great for swimming and snorkeling (near the coral at the edges of the beach. We saw turtles, octopus, and a wide variety of fish). The beach is perfect for families with children, though the water can get a little rough if the trade winds are blowing. Check-in was smooth and efficient. My elite membership was recognized as well as my birthday during our visit. We were offered points of elite breakfast credit, which included continental breakfast for two in Ikena Landing. Upon arriving to our room, we were greeted with a lovely bottle of wine and assorted goodies for our celebration. Our room was clean and well-appointed. We were staying on a points redemption, so no SNA option. We had a ”partial” ocean view room but I suspect we were given an ocean view room because we had a wonderful view of the ocean and resort grounds. According to front desk personnel, the resort did have a handful of ”lanai” rooms near the ground level with no view whatsoever, including a small number of no-view suites. We had a spacious bathroom with shower and tub; also a wonderful lanai with a table & chairs along with a comfortable outdoor couch perfect for lounging in the evening with a beverage while watching the sunset. All service requests through the chat function were promptly met and taken care of throughout our visit. Note, this resort also had a free guest laundry facility with detergent and other supplies -- perfect if you pack light or just want to clean off your swimsuits before you head home. Our main gripe relates to the food & beverage offerings and service. The resort's dinner restaurant, Meridia, takes full advantage of the resort views and location. Unfortunately, that's about all it has going for it. For the price point, the food was marginal and service was lacking. For a similar price point, I'd suggest heading up-country to Merriman's for terrific farm-to-table food and great service. As I mentioned, we received elite continental breakfast for two at Ikena Landing, each morning. Upgrade to the full buffet was offered for an additional $25 per person. Prices were steep for breakfast. Servers were friendly but took a while to get food out at times. I would recommend, particularly families working within a budget, to try Piko Coffee Bar. Piko has much better coffee options throughout the day and also offers a variety of hot/cold grab-and-go options (at breakfast, eggs, hash browns and breakfast meats, pas

We chose Hawaii to celebrate our 25th wedding anniversary and booked a flight starting in May and the Hilton where we always wanted to stay. However, my husband couldn't go due to work, so I tried to cancel, but the accommodation was cheap and there was no refund. I felt it was a waste to lose 2.5 million won, so I ended up spending another 8 million won to come to Hawaii. Since my daughter and I came together, not being able to rent a car became a problem later. Hilton is like a new town, with condos, a hotel, a golf club resort, a swimming pool, a restaurant, and a shopping center within a large fortress called Waikolona Village, and you can get around by free shuttle bus. The reason our accommodation was cheap was because it was a resort located inside a golf club and was about a 30-minute walk away from downtown areas such as the main hotel and Queen's Market. Our accommodation was in building 24 of them, so we had to ride the golf course cart from the club house for about 5 minutes. I paid a $5 tip for driving the cart and carrying the suitcase to the room. (Pay a deposit of about 350,000 won when checking in, and if there are no problems a few days after check-out, cancel the card and repay a resort fee of about 150,000 won.) You can only eat pizza, hamburgers, and alcohol at the clubhouse, so go to the main place, Queen's Market, to buy groceries. I had to see it. All products include VAT, so I included the VAT and unconditionally added a tip of 18, so the price was murderous. From hotel reviews, I finally realized why I buy groceries at the supermarket. Even if you want to pay money to eat, there is no particular restaurant or type of food you can buy. Anyway, I ate pizza, hamburger, beer and cocktail at the club and it cost 90,000 won. The club resort where we stayed was spacious, comfortable, clean, and good for two people to stay. There was ice in the refrigerator, two bags of Kona coffee, and Coffee Mate dishware, plenty of towels, and food supplies. Netflix is ​​available, but considering my subscription ID, I don't know if it's free with a hotel ID. The manta ray company picked us up at the clubhouse and completed the trip safely, but the incident in question occurred because the stargazing tour ended late the next day and we missed the shuttle bus. I was dropped off in front of Starbucks in Queens Market at 10:30, but everything was closed and the rain started to fall, and the big neighborhood was filled with tears. . .After missing the Uber taxi for the fifth time, my daughter said we should walk for about 20 minutes, and it reminded me of the young man who went missing in Japan. I thought, “Okay, let’s walk quickly.” After walking for about 5 minutes, my daughter, who was usually good at finding directions, seemed confused and couldn’t figure out the direction on the trail that seemed haunted. I went out to the main street again, caught an Uber taxi after much trouble, and returned to my lodgings. The young, friendly white Uber taxi driver even worried that it might be dangerous, so I was grateful and gave him a 25% tip. Anyway, Hawaii seems to be overcoming adversity well from the start. I was very disappointed that I couldn't go to the famous swimming pool with dolphins and use the village and only slept because I was on an all-day activity tour for 4 days. Still, I had to pay a resort fee of about 150,000 won. For reference, it is free to travel from Kona Airport to the accommodation, but on the day of going back to Kona Airport, it is a paid bus and must be reserved in advance. I couldn't make a reservation, so I took Uber. On the first day, the driver couldn't communicate on the way from Kona Airport to the accommodation, so he drove us around. In Hawaii, there are quite a few employees of color who are not fluent in English, so be sure to communicate properly. The road is wide, not crowded, and travels at low speeds, so women should always rent a car.

The room was smaller than expected. The front desk said that the area shown online was plus the area of ​​the balcony. The children's club can only be hosted if you are 5 years old or above. The activity room is not as big as the Four Seasons. There are many stones on the beach, which is not delicate and cannot be stepped on. However, the view from the hotel is still very beautiful and feels richer than the scenery in the Four Seasons. Kalei from Concierge was very considerate and helped us contact the car rental agency and drove the car directly to the hotel. Generally speaking

The service is poor, the guests who are not very good at the language are not patient enough. The front desk does not look at the order carefully. If I have already paid the full amount of the room, I will re-collect it once! Bad review!

Good sized 2BR with nice appointments and kitchen supply. The Front Desk, Housekeeping and Maintenance provide excellent service and are responsive. We have used the HGV shuttle to go all over the Waikoloa Resort and have really enjoyed visiting Hawi, Waimea, Kailua Kona from this location. It is close to several beautiful beaches and the location has really worked out for us. We stayed in building 19 and would definitely stay here again.

I was surprised at how big the resort hotel was. There was a tram, but no boats. The service to make inquiries in Japanese ended in March. The shuttle bus to the nearby shopping mall was $5 one way, so I walked there (just over 20 minutes). The room was spacious, but the water flow in the bathtub was not so good. From the room, you could see the golf course and the sea. The grounds are large, so I got up early in the morning and took a walk, which felt great. The best spots to see the sunset were written on the map of the grounds, so I was able to see a really beautiful sunset. There were sea turtles and dolphins, and a fun pool, so I had a wonderful time.

Hotel is very nice with many swimpools and beach. But service is not that great and hotel breakfast is expensive and not good. I paid so much for each day and you don’t get too much service. If you book early I think it’s still worth it to stay this hotel. Location is very good, near by have markets and shop is very unique. I would like to thank you Ctrip for all you hard work make our holiday very special.

The hotel was fixed, but because the trip was cancelled, there was no check-in, and the first day’s payment was deducted. Unfortunately.