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We used this hotel as a park and fly, only in reverse. We parked the car on Dec. 11 2021 and returned to the hotel for a nights stay on Dec. 18. I called ahead to verify but once we arrived this seemed very confusing to the front desk. They sent us over to the Hampton to check the vehicle in, Hampton immediately sent us back telling that was incorrect. Townplace suites eventually took care of the details and checked the vehicle in, charging my card $72 on 12/12. We were told to park directly behind the Townplace Suites for the week. This was in their own private parking lot, we were they only vehicle there at the time, and it is not secured. When we returned on the 18th, our flight did not arrive until almost midnight, while shuttle service was awesome, we did not get checked into the hotel until almost 1 am. I noticed a couple of days later that I was charged an additional $14.00! I called the hotel and Destiney told me she saw the problem and would correct it. After several weeks of not seeing the charge removed I called again and front desk told me they would return my call in an hour, which never happened. Several days later I did receive a call and was told that they would take $9.00 off to adjust the charge. What? I asked so I stayed at your hotel and you are charging me for the vehicle because I checked in after midnight? And the vehicle was parked in your regular parking lot all week where all nightly guest park. Although the hotel is nice, next time we will use the hotels right next to a fenced in secure lot if that is what we are actually charged for.

I was surprised by the old worn out condition of this hotel, considering the positive reviews. It is in dire need of a refresh. The hallways have a strong stale smell and the rooms feel like they need to be deep cleaned. The tile in the bathroom had missing grout and corners of the bathroom had some dirt like substance collecting in them. The carpet is worn and feels like it needs a deep cleaning. The upholstered chair in our room was sagging, and the couch and other chairs in the public areas were even worse. The air conditioning unit had a mildewy smell when turned on so we kept it off. There was no window screen and there were spider webs all over the outside of the window so we didn’t want to open the windows for fresh air. There was no “do not disturb” sign to put on the door, and there is no maid service to even just make the bed. Lastly we could hear conversations from the neighboring rooms and also doors slamming in the hallway through the night. I did not feel comfortable sleeping in this grimy place. The newer properties north of the freeway were much cleaner and I would recommend those instead.

We stay often at HIE properties as they are normally clean, comfortable, affordable, and in convenient locations. They don’t have a ton of frills… sleep, hit the pool or fitness center, and we leave. Stayed at this property july 23, 2022 for one night with my wife and 15 year old daughter. 10 minute drive from a softball tournament with convenient access to I-94 so the location is good. Check-in was fine. Speedy and friendly. Breakfast is essentially the same at all of the HIE locations with minor changes depending on the day of the week. Got to room 315 which is a King suite. Sofa bed, mini fridge, microwave, and a ‘kitchen’ sink in the room. Have a look at the photos for the large red stain next to the sofa. Not sure it is was wine, pizza, or blood. Hotel was sold out so I didn’t bother asking to move. Woke up to Anya everywhere in the ‘kitchen’ area. Photos show a large group on the ceiling…all the black dots are small black ants. We didn’t use the area except for 2 bottles of water in the fridge so I have no idea what brought them in, but ceiling, wall, and counter had ants. Needless to say the cleanliness wasn’t up to par. Had only 2 bath towels for a suite. Asked and they brought up one more. Had sheets and pillows for sofa bed but no blanket. Called again and they brought up a single blanket. Shower was very hard to find middle ground between ice and burning. Set room to 70 degrees and the unit ran all night trying to keep up. Only 75 outside so it’s not like we were in a heat wave where the air should have trouble. As mentioned we use HIE often. So often I’m a platinum elite member. I wouldn’t stay here again and would choose another location. There are plenty in the area along with other hotel brands.

There is a distance from Detroit, the hotel is not bad in all aspects, recommended

My husband had to be in Canton for work, so he booked us into the Holiday Inn Canton. I was thoroughly impressed. They run breakfast everyday from 6am to 10am, and it had a lot more choices than other free breakfasts that I’ve had in the States. There was an abundance of breads - bagels, sliced bread, English muffins. Hot eggs and sausages, 3 kinds of yogurt, 3 kinds of cereal, and 3 kinds of juice. They also had cinnamon rolls that were quite good. Coffee was solid as well. The room was very clean and very big. WiFi was solid the entire trip, which was very much appreciated since I was working from the hotel. Bed was firm and pillows weren’t the best, but serviceable. Staff were all very nice. Honestly, no complaints and I would not hesitate to stay here again when we’re in Michigan.

Please stop dirty house keeping from cleaning my room when in gone. She doesn't wear any type of masks and cough 247 and she steals. Spit in the shower also. 5th time I gotta throw away any open food or drinks. Very unprofessional 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👏👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👏👏👏👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 I been gone all day she watched me leave. And the room stanks like she did something nasty on purpose. I cleaned the bathroom and shower wit Lysol. I came back after she cleaned and ran the bath water instead of running the shower to rinse. And there u have it a lugie. Big spit

The staff needs to actually clean not brief the rooms and get mad because some people wake up a little late.