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I have and had to dispute a smoking fee for $250. 45 minutes after checking out, they sent a email about a smoking fee for $250. I went back to dispute the charge after saying there was no smoking in the room. Once it was proved there was no smoking then they decided they wanted to change it to a deep cleaning fee for a stained towel. This was a targeted attack on my family. Then I was threatened to be put a do not rent because the incompetent staff didn’t know to communicate and lacked critical thinking when contested with facts but did not lack in their expert exercise of complicit bias. The staff is disgusting.

The room is clean, the facilities are new, the front desk is friendly, and you can eat freshly made omelets for breakfast. You don't need to show your room card for breakfast. Although it ends at 9 o'clock, it is actually almost 10 o'clock. It is extended to 10 o'clock on weekends, which is very user-friendly. 24-hour coffee, a large TV, a welcome message with the guest's name, and good details. The bedding and towels look very clean, and the paper rolls are also sufficient. The hotel is very quiet inside and outside, and there is no noise in the morning. The disadvantages are that the room cleaning is very uncertain. The front desk said that the room cleaning will be cleaned only if requested. When I stayed there, I didn't request cleaning one day, and I didn't clean it one day. Second, the air conditioner is still a bit loud. I found that this is a problem in most hotels. When it starts, it sounds like the sound of an airplane taking off.

Convenient transportation, fair prices, clean and comfortable, complete facilities, convenient parking, enthusiastic front desk, and smooth breakfast. On the whole, it is a very good mid-range hotel with a pleasant personal stay. It is close to the highway and slightly noisy, which may be one of the common features of this series of mid-range hotels.

The hotel is located right off the Fwy 80 and nearby many eateries. Beds are comfortable, very clean, and rooms are spacious. We had breakfast and it was actually very good and they provided items to grab and go. The personal have great personalities and very helpful. Will definitely stay again. My event was in fairfield and the hotel is literally 8 minutes away from there.

Great staff, rooms could be cleaner. Great value for the price!

This is more than just a hotel. I know that this brand is not known for being five star, or having some sort of amazing luxury experience I go to those hotels and really appreciate the attention to details. However, this hotel is becoming quickly one of my favorites. We stay in Vacaville on family business every other month. This is the second time we stayed at this Fairfield Inn. We love Marriot And have also stayed at other Marriott properties within a 1 mile radius. But there are two things that make this hotel stand out for me. The first thing is the staff. Both times we have come to this property we were checked in by someone at the front desk named Dominique. When I tell you, this is the nicest person who truly loves her job I am not exaggerating you get the sense that she’s there because she likes welcoming people making them feel comfortable and at home on the property. I really was motivated to share how much I love this property by her. Welcome the second time around. Because we recall the first time we came here and just how sweet and kind and knowledgeable she was. It was great. The other reason I am writing this is because these are hands-down, some of the most comfortable hotel beds I’ve ever slept in. I thought it was me and it could be but I’m telling you there’s something about the feather bed or something luxurious and comfortable and amazing they’re doing when it comes to these beds. I should also mention that the property is always immaculate. Thanks so much to Dominique and the rest of the team that make our stays so comfortable!

Paid $92.30 for a one double bed room that offered few amenities (no refrigerator, microwave, tissues, breakfast, shampoo, etc.) but that is Motel 6 for you. This one had been remodeled in the modern style that most of them have now although the remodeling must have been done a while back. I love the plank flooring--no more filthy carpet--and they allow dogs--the only reason I stayed here. Room was exceptionally clean except for a few stray hairs in the bathroom. There was a new toilet that had not been set properly and rocked when you sat upon it. Bed was soft. Towels were thin. Staff was friendly. One night here for a dog show was OK but I wouldn't want to spend my vacation here.

Gotcha! In an age where customer service and hospitality seems to be in rather short supply, nothing could be further from the truth when it comes to the front desk staff at the HIE&S in Vacaville. From the moment we walked in until we checked out, Gina, Caleb, & Wynette (sorry if I butchered the spelling) were outstandingly friendly, engaging, and accommodating. These folks could be contracted out to teach/coach at other hospitality businesses and they're a credit to the hotel and the brand. The room, breakfast, etc. were pretty much what you would expect from the chain but they do have a very nice patio area, just outside the indoor pool area, with fire tables to enjoy the evening happy hour refreshments and snacks. The place wasn't too busy when we were there, or people took their drinks and snacks to their rooms, so we felt like we had our own private space to enjoy the late afternoon/early evening. We had no particular plans to get anywhere (nowhere to go and all day to get there) and added an extra night to our stay in large part due to the friendliness of the staff. Have I said they were awesome?