Best Three Lakes Hotels

I thought it was close to the Everglades Park, so I booked this hotel. I went to open the room and saw the waiter just sent the towel inside. I casually said a sentence to one more, because the three of us, a person like a black manager, and the waiter explained the number of towels after check-out. Can I eat a towel hungry?

This was the third or fourth stay at this hotel, and for good reason. We came to Miami for a surgical appointment and we stayed at this hotel again because our stay here earlier this year was a very enjoyable experience. This time was no different and it started even before we arrived. I messaged ahead of our arrival and requested a ground floor room because my wife was to have the surgery (which, btw, was successful) and we needed an accessible room. The responding representative (Dan or James?) was most helpful and he agreed to reserve a room for us, and when we arrived we headed straight for that room. Things went simply well with our stay from there onward, from 7 through 15 Sept. Generally, the staff were all very pleasant and helpful, assisting us whenever we needed something during our time there, particularly the front desk staff. We noted that all this happened during a fairly difficult time for hotel staff generally because of reported labour/industrial issues at major hotel chains across the USA. In short, we were impressed with the professionalism (and if my wife says it, that's saying a lot!) and we can only encourage the staff to please continue with this attitude and approach; it will keep guests coming to this hotel for a very long time. Thanks and Kudos to you all!

Wish we would have found sooner excellent hotel!!! Would highly recommend!! People were so nice and friendly, service was excellent, rooms were great especially with little kitchenette with everything you could think of to use!!! The price was fantastic!!! Will definitely keep in mind for future travels!!!

I paid too much, for the little I got. I wish I would have read the reviews first. This place is NOT wheelchair accessible. The doors are not automatic, it was like trying to get out of a rat trap, with that wheelchair. If you are like me traveling with your love ones that is in a wheelchair or trying to pass those doors with a stroller. You are going to have a problem and will need help. The one star 🌟 was given for the person that checked me in. After that everything went downhill. Once I got upstairs the air freshener was the first thing I smelled, but it was no match for the ********* smell in the hallway. I rather smell wet carpet, then to smell that nasty *********. I called and asked if smoking ********* was allowed, because this is supposed to be a non-smoking hotel! No, I was told, there is no smoking allowed. Thank God the smell was not in the room. But that wasn't the only thing that was not in the room. There was no silverware or plastic ware. I had to go to the front desk and beg for a plastic spoon to feed my mom. There is a stovetop, but there's no pots or pans. There was no paper towel. These are the things I look for inside an extended stay hotel! The room is stocked with only 2 towels and 2 wash cloth. That next day, after I bathed and bathed my mom, I realized I needed one more bath towel. The house cleaner was right outside my door. When I asked for a towel. She said ” No”. I had to go downstairs. When I asked the lady at the desk, she told me there was no towels available, come back in an hour. And bring the dirty towel too! She yelled, as I was walking away. Let me say it again, this place is not wheelchair accessible. The bed, I mean the mattress on the spring table, stands about 3 feet off the floor. With the grace of God, I was able to put my mother, that stands 4 feet and 11 in. into bed. This was not an easy task because she needs complete assistance. One good thing about the bed, was that it moved, so I was able to move it around the room to better care for my mom. And the rest for furniture moves too. I could have easily turn on some music and played musical chair. I am confused on how this hotel is 3-stars. But I guess to each is own. You see I am really a 5-star kinda girl. but I was being cheap, and that is what I get. You get what you pay for. Like my friend always say, ” and what have you learned? ” I learn to NEVER use this hotel, again. And to tell ALL my family and friends to save their money and not use this hotel. And I learn to spend a little more time and read the reviews. I've learned to spend a little more money and get the service I expect. COMPFORT.

Upon arrival the lady that checked us in 7/29 around 4pm was very nice and gave us all the informations about the hotel. We all enjoyed the swimming pool and had a good night sleep at your hotel.Breakfast is a plus.Cookies at the front desk are really delicious.Highly recommend this property

It was a great experience, when I was young we usually go to these hotel and it was nice, good service and the staff were very polite

I had made a booking through ***********, the hotel took the money from my bank account on the day before we arrived (6am) at the hotel. We arrived at the hotel after a long trans Atlantic flight and upon check in the staff member asked for payment again, at this point I informed her that I had paid earlier that day. We were told we had to pay again for any damages and would get this returned upon checkout. I tried pay again but at this point my credit card would not authorise (highly likely it knew it was a second payment of the day) and due to my card being an internet based card and not having numbers upon I had to log onto the hotels wifi in order to hand over my banking app to pay this second charge. Anyway after this we were given a room on the 2nd floor and as soon as we came out of the lift all you could smell was *********. We opened the room and the smell was so strong we had to go back to the desk to ask to change rooms. The receptionist understood and instantly apologised and changed us to a different floor. The hotel overall is in a good location for food, shops etc The hotel itself is clean but the rooms are basic, there were no plugs in the bedroom area. The staff were pleasant and the breakfast was better than I expected.

There were ROACHES in the room and more than one. I was reluctant about booking this hotel but the location was perfect for the event that my family was attending. I should have followed my first thoughts. The room seemed ok when they checked in but they were only there long enough to change as they had to leave out for an event. When they returned that night they saw a roach in the bathroom but it was late and there was really no option at that late hour so they killed it and went to sleep. The next morning they woke up and saw two more roaches which were also killed but they immediately packed up and alerted the front desk. They offered to spray the room but they let them know they were checking out. They originally only refunded them for the nights they were not staying. When I went to pick them up I requested them to also be refunded for the first night because of the inconvenience and the added costs of booking another hotel last minute. Thankfully the manager agreed to my request. As we were leaving we encountered another guest in the parking lot who stated they also had a roach issue in their room. So book here at your own risk or if roaches are not a problem for you.