Best Sylmar Hotels

Really, this has nothing to do w/ Vagabong Inn, but more to do with a man they employ. Luis, the maintenance man saw me struggling to change my blown tire in the parking lot at 2am, and personally assisted me, using his own tools and car jack. I could not have done this without his help and I would've been stranded and missed an important work commitment. He saved the day and did it out of the kindness of his heart. I would stay at this location again just so I can thank him in person one more time.

The overall star rating helped me to decide to book here, however just before my trip, after reading the most recent reviews (very low), I had very low expectations. To my surprise, my stay was fine. The young man at the front desk was very pleasant and professional when we arrived. Most importantly, the place was quiet, comfortable and fairly clean. My main complaint was that there was no continental breakfast, contrary to what the booking said online. There was no written notice that this was canceled, contrary to what the front desk said. I was counting on the breakfast as part of my decision to book. My only other complaint, although small, was that it was under construction and a little inconvenient to cart all of our stuff across the building.

This review is for GRANADA INN in Rinaldi st, GRANADA HILLS & NOT for any other hotel or inn with same name in Los Angeles or anywhere in the world. I RARELY give a BAD REVIEW but I need to share our experience last Mar 5: 1) WI-FI did NOT work despite numerous attempts of the efficient receptionist😓 2) TELEPHONE did NOT work too. - I had to walk to the office to complain 3) TV did NOT also work 😞. However, it was later fixed by front desk staff. 4) WORST THING for this handicap room:😫 -The bathroom FLOODED😨, at least 2 inches water. My husband only washed his feet. I made sure knob/ handle was tightly closed. But an hour later, WATER was everywhere. There must be a LEAK somewhere. The shower drain was obviously clogged for that much water to accumulate😫 in the whole big bathroom. Although it was so late, staff moved us to the next room. Very INCONVENIENT & CUMBERSOME! 😩 but necessary. He brought lots of towels but they were not enough to cover the bathroom lake. My husband ALMOST FELL in the water😥 while I was packing. I had to go in fast (when I heard him going inside) before an accident could happen. DANGEROUS bathroom scenario. 5) Next Room (room 102) Problems: a) HEATER did not work properly-😢 I had to raise temp to 89 to adequately heat the room. Previous room (#101) was warm enough with temp set @72. b) BATHROOM DOOR😭 It looks so sturdy & feels heavy but when my husband (who’s weak & wobbly after his hosp discharge that day) tried to open & slide it, but the door somehow came off & HIT his head.😢Fortunately, I was able to catch him before he would fall to the floor. I had to push that door against the wall. Thankfully, the glass was not broken🙏🏻. He later complained of moderate to severe headache. I’ve had 2 recent surgeries for cancer 🙏🏻& lifting ＞5 lbs is not allowed at this time but with my husband’s predicament & near accidents, I had to exert so much effort 😫 to support his 200 lb weight & prevent him from falling down. 6) HANDICAP PARKING It’s located in front of the reception area. That’s NOT appropriate since the handicap room is NOT nearby. My husband had to walk with difficulty😢to our assigned room. HANDICAP PARKING should be RIGHT NEXT to the handicap room. I had to suggest that when we first check in & when we checked out. Minor inconveniences: 1) limited parking 2) noise from the freeway since it very, very close to 405N entrance 3) no working vending machine (work order for repair mentioned by receptionist) in the facility at that time. Unfortunately, there’s no complimentary water bottles for guests inside the room like most hotels & inns now provide. You have to drive to the gas station to buy them. I had to ask the front desk guy to give me a cup of water for my husband to take with his meds right away. I sent an email concerning our issues during our stay to 2 depts, including customer service but received NO RESPONSE, as if they did NOT care at all. WORST CUSTOMER SERVICE!!!! Be VERY WARY of this place... We’

The location is not bad, close to Universal Studios, in order to go to Universal Studios the next day, so the hotel is very general, but there is a free breakfast in the morning (previously it said there is no breakfast), but breakfast Quite simple, only bread, you can also make waffles

This hotel is on the Sepulveda Blvd Strip in the San Fernando Valley. Having stayed at most of the hotels/motels on the boulevard, the HOMETOWN INN (9401 Sepulveda Blvd) Employs a dedicated front office staff committed to caring for their guests and accommodating special needs at any hour of the day. The hotel itself is well maintained and for the daily rate of $100.00 seven days a week, there are no surprises. Forget a coffee cup or need a plastic fork or spoon? Just ask the desk clerk. They cheerfully provided what no other establishment would ever consider. HOMETOWN INN of North Hills wins my 5 💎 award. Secured parking, well lighted common areas, wifi that works all over the property, cable tv and A/C. 7-Eleven at donut shop some fast food restaurants in the laundry mat or steps from the front door.

The office staff were rude making us stand outside to check in, seeing my husband and I but not acknowledging us. In walking around the motel, the ground was filthy with trash. Walking up the stairs to the room was the same, trash and gum on the stairs and they were filthy. Looks like they have never been scrubbed cleaned or washed down. Once in the room, we were missing a hand towel. The maid was working in the room next to our's so I went and asked her for a towel, which there were plenty on her cart. She told me no! I asked why and she said it was policy to just give one. I told her there were 2 full size towels as there is 2 of us and she still refused! I grabbed one off her cart and went to my room. The bathroom has no counter in which to lay your makeup or other products on. The sink was a single standing sink and the water drained very slow. The bathroom fan was disgusting with filth, dirt and dust. It was black! I stayed there because I had an appointment with a doctor in Panorama City the next morning, otherwise I would have gotten my money back and left.