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We have stayed at this hotel 3 times over a span of 5 years. Check in is always easy whether we are traveling with or without our dogs. The lobby is always clean, put together and welcoming. The checkin staff is efficient and able to answer any questions you have. The hotel could not be in a better location is is such easy access to downtown! Literally a half a block walk and you are on their gorgeous street that is the heart of their town. The local area is safe and easy to navigate. We have checked in in the middle of the night while on a long road trip and in the afternoon. Each time the hotel and parking garage we felt perfectly safe navigating, loading and unloading luggage. The parking garage is easy to access from the hotel via elevators. The parking spots in the garage are a bit tight so the better parker in the family will want to do the parking :) Luggage carts are readily available and do the exact job we need them to when loading and unloading the cars. We have always found the hotel nice to sleep at and never had any issues with noise waking us. The town as well is a bit sleepy after sundown so there is never much traffic noise The rooms are nicely appointed and as depicted in photos. The tvs works for us with no issues. The beds while I worried they would be uncomfortable they were not. We slept well and I did not wake with any aches or pains. They are spring beds so you will move some when someone you are sharing a bed with rolls over. More so than a memory foam mattress. I did find the sheets scratchy but I have sensitive skin and it could also have been disinfectant or a cleaner used on the sheets. This would not deter me from returning but I would wear long sleeve night shirt there in the future. There are ice makers on every floor in case you are traveling with a cooler that needs to be refilled with ice. A complimentary breakfast is offered but we have never made it to the breakfast.

We stayed one night as we were in town for some leaf-peeping and the Frontier Culture Museum (which was fantastic). Our family had stayed at this property about six or seven years ago and had enjoyed the pool in summer and there were no cleanliness or maintenance issues that I remember, so we booked in again (without reading reviews). The staff was friendly enough at check in, but given the reviews we had read, we checked the cleanliness of the sheets. They were laundered, but old and had stains that would have come out with better bleaching. Since we were only staying a night and in a hurry to get to a dinner with our friends, we did not bother to ask for the beds to be remade. The floor lamp did not light, and that was an easy fix--it was unplugged, but in the course of plugging it in, I observed the dirt and dust bunnies in the corner and a dead bug. My son said he thought he saw a roach or waterbug, but that was the only bug sighting--thank goodness. The room had a musty smell. The tub and toilet were clean but had hard water stains that likely could have been removed by LimeAway or scrubbing with pumice. There were dust bunnies under the bureau and desk. (Clearly, housekeeping had been careless.) Not great, but not worth changing a room, as we had the last ground floor nonsmoking room and did not want to have to go up to another floor. The hot water situation was not great in the morning. The tub needed to be recaulked and there was paint peeling on the bathroom door that should have been sanded an retouched. I don't recall these maintenance or cleanliness issues the last time I stayed at this HoJos. The continental breakfast was OK, but nothing special. For one night, it was barely adequate, but I likely will stay elsewhere next time I stay in Staunton, as I expect a cleaner, better maintained room when I am paying over $100 a night.