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My stay was excellent. Of course there were some bumps along the road like my TV streaming services didn't work the first night but the staff showed empathy, great customer service and a willingness to remedy the situation. I especially want to shout out Maria who was in charge of the cleaning staff who was very pleasant, Camilla at the front desk who went above and beyond and the lady who makes the coffee in the morning (I didn't catch her name). When you have staff that know how to respond and make someone feel better when any issue arises you know you have assets. Especially Camilla who thoughtful enough to inform me of valuable information prior to changing my room like the difference between the noise levels from the rooms facing the highway and not. It helped me keep the kids sleep through the night. These people are total assets. The room sizes were perfect. I had the executive suite. The rooms also were clean and the beds must've been comfortable because I had no trouble sleeping. The Wi-Fi is shaky and goes down sometimes but I can't stress it enough. The staff are so pleasant it wasn't a big sticking point for me.

Service Staff: Travelling with four children has its own unique challenges. For a start, we run through essentials like soap and tissue paper quite quickly. One test of hotel service is how quickly we are re-stocked - no questions asked. Residence Inn, Stafford passed this with flying colours. Nothing was too much trouble for the staff. Breakfast: The quality of breakfast is subjective. We enjoyed the variety. What is objective, is how quickly dishes are replenished when the food items run out. This is important for a family with lots to do, and too little time to do it all in. The kitchen staff was quick to replenish our favourite dishes. Management: Laura the hotel manager runs a tight ship and ensuresher colleagues resolve all issues as quickly and as amicably as possible. However what was unique about Laura is her ”open door” policy. A literal open door policy. Her office door was always open, which meant you could take up any issues with her directly or, in our case pop our heads in to say hello. Little things that make a big difference: A welcome smile by everyone no matter the time of the day. Iced treats for the kids (we came in during the Texas heatwave). And, Laura.

This is a shout out to Andrea at the front desk. We are currently staying at the hotel and have stayed there this past September. We were very happy with our room, the free breakfast, happy hour and free laundry services. This time we were not happy with our room and I spoke to Andrea who gave us another room right away and even upgraded us. We so appreciate it and will continue to stay at this hotel whenever we are in the area visiting family.

Excellent rooms and service. We chose this hotel because it has electric vehicle chargers, had free breakfast, is about 20 minutes from downtown, and 5 minutes from great restaurants. Check in- We stayed for 2 nights. Check in was smooth and friendly. Clean spacious room - It was our first time in a home2 suites. We were impressed by the kitchenette area that included a large sink, big fridge+freezer, ceramic dishes and mugs, glassware, silverware, dishwasher, microwave and toaster. There was also a sticker that said a hot plate could be provided if requested. The water pressure in the shower was good. The living room area had a sofa, ottoman, and large desk. It would make a great workspace. Quiet- We had an excellent nights sleep. The area was quiet. There was a dog next door that we could hear when walking in the hallway. However we never heard the barking or any other guests while we were in our own room. So no thin walls there. TL;DR- excellent and plan on staying again

EXCELLENT PLACE TO STAY...EXTREMELY CLEAN FACILITY AN FRIENDLY PEOPLE...WE CHECKED IN AROUND 7PM CST AND THE RESTAURANTS WERE VERY CLEAN AN ALSO VERY ACCOMADATING WHILE WE WERE THERE ON OUT OF TOWN BUSINESS.....THE BREAKFAST BAR IS LOCATED IN THE LOBBY AREA...WE ATE ELSE WHERE

I have stayed here at the Sleep Inn Suites in Stafford Texas room 129 since February 2020 and the staff was excellent. One front desk staff stood out more than any other. Her name is Judy T. she was always helping and went above and beyond her duties to make sure my family was well taken care of. I really appreciate her professionalism and kind attitude during a stressful Covid 19 times.