GGuest UserMy husband and I booked the King Deluxe, and upon inspecting the room, I can see that the furniture was not cleaned, it was old and dusty and had stains on it. The carpet looked like it hadn't been clean in years. The room had a bad smell to it, the bathroom area was pretty decent. I've stayed at Ameristar a few times, and I can honestly say, this was one of the worse experiences I had staying there. Ameristar PLEASE DO BETTER!
GGuest UserThe location was perfect for our downtown St. Charles tour. The staff was very friendly and helpful. The breakfast was perfectly cooked and delicious and there were several non cooked and cold options available. We would definitely stay here again. The jacuzzi in our suite was wonderful.
BBeijingaliang#Praise#For location, bedding comfort, adjacent stores, room layout, hotel smell satisfaction; classic global standardized hardware configuration, complete facilities and fine health services, the hotel provides 24-hour fresh coffee with a distinctive taste and is recommended. Staying feels good, cost-effective, highly recommended for travelers in need to choose to stay at this hotel!
GGuest UserThe staff was very friendly. I feel that if they are going to allow pets at the facility those visitors should be in a different section than other guest. Dogs were barking and whining once they heard cleaning staff knocking on doors and moving about.
Outside of that I was very pleased with the cleanliness and comfort of my room. Will stay again.
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