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Breakfast was perfect staff was awesome was real nice and room was clean maids brought new towels when asked

One of the better Townplace Suites I have stayed at in traveling for business in the past 15 years. The hotel has some very nice areas to relax / grill / chill on the patio / swim / shaded. The view in the back is of two holes of the golf course. The small bar was staffed by a bartender, made a tasty cherry smoked old fashioned which I enjoyed out by the pergola and grill area. Was very quiet and the weather was perfect to relax at the end of the day at dusk. My hotel room was quiet until a family was very loud outside, until 10ish. Great view of the golf course, had the window ajar and enjoyed the sounds of the drives. Overall was a nice stay. Very few dining options on premises (food available to microwave) with plenty to choose from close by. Worth staying at the hotel if you have business on the North Side of town. Even with the road construction close by, didn’t take long to get to the airport.

Brandon checked me in upon arrival and his customer service skills were superior. His demeanor was pleasant and welcoming. He asked all the correct questions throughout the process with his infectious smile and outgoing personality. He called me by name not only at check in, but everytime i passed the desk and asked is there anything else I can do for you today. I am a Platinium Elite member and rarely have I had such great guest services such as Brandons. The facility was clean and nice. Food services greated me daily and house keeping asked each day if I needed anything. Thank you for such a pleasurable stay.

The most comfortable beds and friendliest staff! We enjoyed our stay. The breakfast buffet was efficient, the room a/c worked well, and we had no issues to report. Would 10/10 recommend staying here to family and friends. The location is conveniently located. The complementary cold bottled water was also a huge plus. Thank you for the wonderful accommodations!

I thoroughly enjoyed the greeting by the staff. My room was immaculate and the food was delicious. The maid kept my room spotless. The hotel was very safe and the other guests were friendly. The internet worked weel.

Check in was a joke. The front desk clerk gave me (a Diamond member) a standard room. I informed him I wanted my customary upgrade. He told me there weren't any suites available. I offered to pay for the upgrade if that changes things. He informed me that there were no rooms. I took what I was given and immediately tried to shower as I had been up since 2am flying. The shower had no soap or shower gel. I left and went to the front to ask for it. They gave me shampoo and conditioner...ugh. SMH. I went back again, now 2 hours wasted to ask for SOAP!. they obliged me and I tipped the maid. While making my 2nd attempt to get soap. I overheard the front desk sell a walk in a suite for that night. Furious, I asked him what gives. He informed me he lied, and apologized. Tired I requested he upgrade me tomorrow and he agreed. Then upon bed time. My 5 year old screamed in pain upon entry to the sheets. I had to remove a piece of glass from his leg that was embedded. Not a great first night. Although they agreed to comp the room. I still had to sleep in a bed with broken glass as I was too tired to deal with this hotel anymore at this point. That wasn't pleasant. We were upgraded the following day. That was nice of them. Then the room service stopped, even though I was told I had to request it each morning. I was promptly requesting it each day before 8am and informed the front desk I would be gone until approx 3pm for activities and that should be ample time to change towels and empty garbage. After the second day they failed to get it done by my return, I requested that the manager get involved. At this point I have been very patient. I spoke with the house keeping manager as both the gm and agm were out of town and unable to use a phone. I requested to speak with the district manager, I was told they were contacted multiple times and messages were left and I still haven't had a return call. I am still a guest at this hotel and I had to go to the front desk 2 times today to request my room being cleaned as last night I had to put my garbage and dirty towels in the hallway. I didn't want to have to do this again. I spoke with the same manager of housekeeping, he informed me he left another msg with the DM, and they hadn't returned the msg. I asked him to contact him again. I am still at the property waiting for a return call or preferably a visit from the DM. After 20 years of loyalty, getting this kind of deception to the benefits I earned and having found glass in between my sheets, a new low has been established. Now to end on a positive note as the hotel wasn't all bad. I looked past the security issues with the luggage cart being used as a door stop on a secure external door and the vomit on the hand rail and over flowing garbage everywhere and the empty coffee in the lobby. I even overlooked the dogs barking at night and the apparent track meet in the room above mine. I am on day 5 without a single night of restful sleep, so maybe I am being short

I WOULD GIVE ZERO STARS but I can’t. We are a military family moving cross country to our new base. We booked this hotel because it’s part of Wyndham and I’ve stayed at others and have had a great experience. My husband checked in and let them know I was in the car with my Dogs as One is my PTSD Dog. The hotel checked him in and refrained from letting him know, their only working elevator is VERY slow and takes 3-5 mins for it to actually reached the floor selected. Even though it has already stopped. For ANYONE, they should be letting them know because it can feel like the elevator it STUCK! But especially someone with PTSD, or another type of MENTAL HEALTH ISSUE! Especially because it’s TEXAS, it’s hot here, and there is NO AIR CONDITIONING in the elevator nor where the stairs are. So there were 5 grown adults on the SMALL elevator with ZERO AIR and I started having a PAIN ATTACK!! The lady on the elevator with us, tried to lighten the mood and help by kinda half laugh and said that “it’s okay this happens ALL THE TIME! Just give it a couple mins!” ARE YOU KIDDING ME?!?? I threw my stuff in my room and went down stairs. I was VISIBLY UPSET and asked for a manager. I was told it a stoned half awake face “there isn’t one.” I told him I had PTSD and what had just happened in the elevator. And asked WHY WE WERE NOT MADE AWARE upon check in. When they were told I had PTSD! Instead of offering an apology, we were met with arguments about them not knowing I had PTSD. That they weren’t told. The guy kept ROLLING HIS DAMN EYES AT ME, like I was annoying and boring him. I was about to have a FULL BLOWN episode. Instead the only way I half got his attention, was asking for his and the lady’s name. He asked me why instead of just giving me the names. I replied “I’ll just deal with this in the morning. I want both your names now.” He YET AGAIN ROLLED HIS EYES AT ME, reluctantly gave me their names. And again, NEVER EVEN OFFERED AN APOLOGY!! There was only one younger kid that was kind and attentive, when he saw me walk in the back door and saw I was struggling with carrying my dogs cage. As my right hand is in a brace. Young boy should get a raise and take the place of the 2 Nincompoops “running” the receptionist desk. They have ZERO personality and have ZERO customers service. Honestly, coming from someone that hates doing this, THEY SHOULD BE FIRED!! And I’m VERY tempted to call CODE ENFORCEMENT IN THE MORNING TO COME CHECH THIS PLACE OUT. Because elevators shouldn’t be running like that.