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The front desk staff was nice and accommodating. The owners however, were the rudest I have met. Every time the owner was behind the counter, she was yelling at someone. She was condescending, poorly organized, and just mean at time. 1. I had overslept and so she said she was going to charge me a late checkout fee. Fine. I said, I will book the room for an additional night to make up for it. Once it as booked, she then said she was going to charge me the late checkout fee of $50 AND the additional night which I thought was completely insane. I would have just accepted the late checkout and been on my way. Not to mention, how she communicated was completely aggressive. I asked to speak to management, and she kindly advised me that she was management and that she's the owner and that there was nothing that I could do about it. (smirked and smiled as she walked off). 2. The hotel provides microwaves (sometimes??) but no plates to warm anything else in. I was referred to the gas station next door. They also did not have any plates 3. So she then makes me come all the way to the front desk to sign the deposit form again (mind you, the hotel is a huge maze of rooms and halls and I was at the back). It takes about 5min to walk to the front. She then allows me, to walk all the way back to my room, only for the keys to be turned off. I have to walk all the way back to the front desk, and she laughs and then gives me the key replacement. She intentionally did not let me know about the keys needing to be reactivated. Just all around disappointing and unnecessary. If you are this miserable, why work in the hospitality field

I stayed here for two nights on a business trip. I’m a loyal Hilton guest but this was my first time staying at this particular hotel. Staff were super friendly throughout my stay and my room was large, airy and very clean, though the floor of my bathroom was a tad sticky and the lighting in the room is poor unless you turn on all the lights… I slept like a baby on both nights — it was super quiet at night (though you can hear people in their rooms as you walk down the corridors), the bed was suuuuuper comfortable and the room temperature just right! I still remain surprised at the lack of recycling efforts in guest rooms (a downfall of most Hiltons, unfortunately) and I was also surprised at the lack of toiletries provided in the bathroom (see photo).……..and the shower was in a very strange position — you had to squeeze in next to the toilet in order to open the sliding door and turn on the tap, else go fully into the shower from the other end and get wet whilst you turn it on. Very poor engineering! All this aside, my stay was overall a good one — and I’d no doubt stay here again — but there were two things that didn’t fly well with me (two things that may be fine for others!) 1. They have a VERY small gym — small especially for the size of the hotel. When I tried to use it on the first morning of my stay (around 6.15am) it was already “packed” and only one treadmill was working. I ended up leaving as there simply wasn’t any room for another person. There’s also no water or water fountain in the gym (I asked reception about where I could fill my bottle and they said they didn’t have anywhere to do this — so make sure you take a full bottle into the gym with you!), there’s no hand sanitizer, and there were no gym towels on the second morning of my stay. As someone who chooses their hotel based in part on access to a decent fitness center, this was a disappointing part of my stay. 2. There was a strong smell of cigarette smoke on the first floor — I’m very grateful I was staying on the 4th floor!

For our annual trip ”home” to Long Island, we once again stayed at this lovely hotel. Laurie, Jean Ann, Jackie and Pasquale welcomed us back as did Suzanne as well. Such a pleasure to spend ten days in a venue that really feels like ”home away from home”.

Stayed here because it was close to a wedding we were attending. Room was smaller than average big chain hotels but not really an issue for us. Had a king size bed in a non-smoking room that was actually soft and not hard as most hotel beds normally are. Room was clean and on 1st floor which was nice. Room also came with a microwave and refrigerator which was great for the leftovers we had. No iron or coffee maker but again, wasn't an issue for us but if you needed one, the room didn't have it. The breakfast area was closed to COVID which we had expected. Felt like we were in a safe area. Check in/out staff people were friendly & helpful.

The hotel's parking lot is free, with plenty of parking spaces. The rooms are also large and equipped with refrigerators, towels, hair dryers, shampoo, shower gel and bottled water. But the water temperature is not too hot and the flow rate is very slow.

There are less expensive hotels in the area, but I won't stay at them. The room was clean and neat and odor free. Everything worked and the shower was hot with nice water pressure. The breakfast was continental, nothing hot, but I had every intention of getting bagels for the ride home and I wasn't there for breakfast. I'd stay there if I needed to go out on the island again.

I had a mostly great staycation at the Hyatt in Hauppauge. Staff was friendly and extremely accommodating, front desk staff were great. Room and cleanliness were great…. However….Their lack of security and ability for anyone to open the outside door to the pool and let in groups of people was alarming. As a guest who paid to stay there, the pool was overcrowded and extremely uncomfortable. One man let in 12 people, a while later another 2 large families were let in. When I notified Hyatt by email I received a response that it would be looked into. I was there over an hour after that response and no one came to check. When another 2 large parties were let in we left because it simply wasn’t safe. Not a good job on Hyatt’s part to keep its guests safe and comfortable, not to mention the liability if someone got hurt.

I checked in at 1:45 and had a 2pm conference call. That was my fault for cutting it so close. I was not informed that their wifi was down. That was their fault. I had to cancel my calls for the rest of the day and the wifi was out for about an hour in total. I would have forgiven this as I am not a picky traveler. The room was fairly clean and the breakfast was ok. What I was disappointed in was the attitude I got from the (I'm guessing) front end manager regarding plugging in my vehicle. I had already tried to plug in my car outside on the only plug, and, unfortunately, the plug tripped. This is not an unusual occurrence as those outside plugs tend to be old and worn out. I was told in no uncertain terms that I could go 'down the street' to charge my car and 'steal' electric from them as they could not accommodate my car as it was too expensive for them to maintain. I told them that is fine, I do not have to plug my car in as it is a hybrid, but I also would not be staying here again. So all in all, would recommend if you are a basic traveler, it was clean but it was not for my particular needs.