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I have stayed in other hotels near Pittsburgh airport before and for the shuttle bus alone, Hyatt Place kicks butt and I can highly recommend it. Regarding the room, it's a forgettable random U.S. airport hotel; the room was ok but nothing remarkable. Regarding breakfast, the only thing I ate were the fruits because the rest did not look particularly inviting. But that was not the highlight of the stay. Despite this being a run-of-the-mill airport hotel, there was one unique feature worthy of mentioning - the shuttle from the airport. I saw on their website ”free shuttle” so upon arrival I called the hotel and asked where to go for pick-up. They asked for my phone number and informed me that I would receive a link with instructions - they were ordering a Lyft ride themselves on my behalf. Because my Lyft account was linked to my phone number I could also open the app and see where the driver was although it would not be a necessity for a guest to have a Lyft account and app. It was probably the nicest hotel airport shuttle bus I have ever seen, well... because it's not a bus! It's not exactly close either, about 8km from the airport and I noticed in Lyft that the ride cost about $30 so $60 round-trip. That is great for guests, but I am less sure about the hotel, how can they make money if they pay this out of pocket? I took Lyft both ways, to and from the airport. Hyatt Place has similarly mediocre rooms as other hotels near PIT airport but the shuttle makes the entire stay smoother so I would return in a heartbeat.

I made the reservation through *********** in July 2023 for August 5th to see P!nk in concert that evening. When we got there to check in, my reservation was not showing up in their system. I called *********** customer support and explained the problem ( while doing this, the GM of this location was also working behind the scenes to figure out what happened). They informed me they would need to call the location but prior to them calling I let Hilton’s GM know they were on the phone hoping this would make the process quicker (keep in mind we really needed to get access to our room so we can get ready for the concert that evening). The *********** customer support basically told the Hilton GM that I would need to pay for another room and wait to get refunded for the previous reservation that *********** failed to send to Hilton Garden Inn. I’m truly grateful that your GM went above and beyond to solve the reservation problem without charging me again. While he had to book me at the Moon Township location, he upgraded my room reservation and made sure I knew that I wouldn’t be responsible for this charge. GM’s and employees at both locations were exceptional and very understanding of the fact that I was operating under time constraints so I could get the the P!nk concert on time. If I’m ever in this area again, I will definitely stay at either locations and will definitely book it directly with the hotels and not a 3rd party site.

This place is gross. I stayed 2 nights mid June in a non smoking room reeked of cigarettes. I’m a non smoker so it wasn’t gross that I wasn’t put in a new room I was just told “they’ll make a note of it”. And when I looked at my bank statements later in there was an extra $25 charge. Apparently they found a small stain on a sheet which results in being charged for a new set. That’s kinda messed up. Especially since I found hair and old soap on the tub. I dont know why a housekeeping manager is charging extra money they’re clearly not thoroughly cleaning. I wouldn’t stay here. This place isn’t for travelers. This isn’t the scariest place I’ve ever stayed. The staff is not friendly. Not a single employee was wearing a mask but that didn’t stop them from YELLING at customers for not wearing them while walking thru their office. I found this out when I was locked out of my room. To the owner/manager- maybe your staff should lead by example first? Tell them to cover their face (especially if they’re going to yell) while at their job!!

After checking in, we went to our room - which was very clean and a perfect place to stay for the weekend. We were lucky to be given a room with a jacuzzi, which unfortunately we didn’t have time to use. The breakfast in the morning was great! Waffles, yogurt, boiled eggs, prepackaged croissant/English muffin sandwiches, juice and tea and coffee. It was excellent. The only downside was how small the eating area was, but it really wasn’t too bad. The woman who checked us in was very nice and the man (who I believe is the manager) was also very nice and helpful when we had questions. Only about a 15 minute drive to downtown Pittsburgh. Would certainly stay here again!

I had no choice but to check in at Red Roof Inn Plus because all other hotels were booked solid due to an event going on in the area. The room was absolutely horrendous, the carpets had been urinated on and the room smelled so awful it was hard to breathe. The television didn't turn on, nothing worked except for the air conditioner, the floors were sticky and every surface looked unclean and full of dirt and rust. I tried to clean up with antibacterial wipes just to get through the night but it didn't help much. The head boards on the bed were sticky and smelled strange and the air conditioner and mirror were covered in sticky candy from a child who stayed in the room before us. The childs hand prints were everywhere and that means the room wasn't cleaned before us. At check in there was a large monitor on the wall that showed camera footage of every room showing the bed view. (No privacy) The staff do not care about your concerns so just avoid the place entirely. I left early because I couldn't stand being there any longer.

I always start a review with the positives. I also don't like to be part of the problem but part of the solution and try to always offer helpful suggestions if I make a valid complaint. That said... The room at the Holiday Inn PIT Airport was PRETTY clean. I saw dark, long hairs on the bathroom floor (my hair is short and blonde,) and in the tub which led me to think the bathroom wasn't clean. However, the toilet and sink were seemingly wiped down and plenty of towels were accessible. The beds are comfy, the rooms are large, and we appreciate the outdoor pool in the warmer months. My husband and I stay here quite often, as many as 4 times a year or more, often with a multi-night stay, and we enjoy using the pool. The location for us is convenient to restaurants, shopping and the airport. Holiday Inn Pittsburgh Airport in general meets our needs. The breakfast is very good. Lots of a variety of hot foods and coffee. The waitstaff is always helpful in bringing out supplies, refilling coffee, hot food, a ”to go” bag if needed, etc. That all said, there is this very heavy set MEAN blonde lady with glasses that makes us cower and cringe each time we enter the hotel. We DON'T want to ask her for anything as she ALWAYS makes us feel like we are BOTHERING her. She seems to work the day shift, from early morning til 3 p.m. or so, as we have noticed and we try to make my requests and ask questions AFTER she is gone for the day. How ridiculous is this?!! Case in point: During one particular stay, I asked for more bars of soap for our room. I prefer bar soap. I shouldn't have to feel ”sheepish” about asking. They are mini and not full-sized bars of soap. We usually stay an average of 3 nights when we come to town and the hubs and i prefer bar soap to the bodywash and need more than one teensy bar for the two of us between the shower and sink for 3 days of usage. Get this one....She told us to use the bodywash in the containers on the shower wall and asked us if we had checked to see if the container of body wash was full!!!?? She seems to like to provoke an ARGUMENT! Then she preceded to tell us how she was instructed to hand out the minimum as in the case of the soap. I was thinking: ” Lady, please just open the drawer behind you and give us the dang soap!!” It's NOT a difficult request. I'm thinking: What happened to the old adage, ”The customer is always right?” The staff certainly should not ARGUE with the customer. A hotel front desk clerk works in the hospitality business and should provide the customer with ”hassle free” service. NOT! We don't ask for much. We don't ask for the room to be serviced with fresh towels, etc. during our usual 2 to 3 night stay. Was asking for mini bars of soap too difficult of a request? Today in our hotel room, I went to wash my hands after leftovers from an early lunch (around 11:00 a.m.,) to find that there was NO WATER. It had obviously been shut off. Why? We called the front desk to find out what happene