Best Reunion Hotels

Hello How are you? I would like to share my experience at your hotel. When we arrived at the hotel we were delighted, we thought the golf course was beautiful, the room was super spacious, we loved it, our room was 206. But we closed for 3 nights, on the last day we agreed to go to Universal and pack our bags to go back to Miami. We were late and left the hotel at 11 am, when we saw that there would be no time, we thought of extending one more night. We got back to the hotel at 9pm and to our surprise there was someone else in our room. When talking to the receptionist she told us that we should have checked out by 10am and that our things were collected and placed in security. I wondered, why no one called if they had our phone details, when they saw that it was 11 am and we were still in the apartment, why no one called us?? Why weren't we alerted? I went to get our luggage together with one of their employees, when I got there our things were all placed in bags, all thrown away. I started to check things out, but I felt super coerced with 3 security guards looking at me, with clothes and panties thrown everywhere. I ended up saying that I would check better when I arrived at the other hotel, as I felt pressured to open my things in front of three men. Arriving at my other hotel, I went to check things out and found that several things were missing, my personal hygiene, my lamer creams, my AirPods Apple, my Chanel perfume, my hairdryer, my curling iron. I called the hotel and they said no. couldn't do anything, they didn't even try to look, they just said it wasn't there. Honestly, I was completely displeased with the hotel, I felt super ashamed, because they treated me like a criminal, the way they treated it looked like I hadn't paid the hotel bill, and on the contrary I wanted to close one more night. I wanted you to know what happened, because the way you treated your customers is very sad, I will certainly never stay at your hotel again and I don't recommend it to anyone else. I'm taking legal action in this regard.

Stayed here one night! What a great location. Lots of new businesses in the area. I have to commend the location for their customer service. I left a blanket and Jendra was quick to help me locate it after we left the area and Allison helped with pick up of my lost item. Nice room, comfy bed, and great customer service. We would definitely go back when in the area!

My first stay at an Omni property and I was impressed with the facilities, the amenities and the level of service from the entire staff. Excellent meeting and exhibition capabilities. In my short business stay I didn't have time to experience some of the great golf club and multiple swim and float pools but this ”taste” was enough to lure me back for a pleasure visit. Trevi's restaurant served up an incomparable breakfast, with extensive buffet choices and cook-to-order as well. Overall, Omni Championsgate has it all, and they did it right!!