GGuest UserThe hotel was excellent in all regards, except that I expected the front desk staff to have been more professional for a hotel seeking a higher-status reputation. They were competent, but neither welcoming nor polished.
GGuest Userthe kids really enjoyed staying we loved the pool and whirlpool we’ll definitely be back soon the breakfast was ok waffles and orange juice was so good the receptionist lady on first shift was very nice
JJinqiueryueSince the late flight arrived at the hotel at 2 o'clock in the middle of the night, the front desk verified the message to the innermost room on the 2nd floor. The room was clean and tidy, and the bathroom was reasonably designed for wet and dry separation. Breakfast was satisfactory and the overall impression was not bad.
XxiaxudongThe hotel is located by the lake and has a beautiful view. There is a good hotel around. The room was clean and tidy and the service was good.
GGuest UserThe location was conveniently in the middle of everything we wanted to do. Cleanliness of the hotel was just okay because it was run down and needed repairs. The toilet paper holder featured in the picture below was barely stuck in the wall and every time you wanted toilet tissue it was just asking to fall out onto the floor. The mirror in the main room was discolored from constant cleaning and the carpet had several stains that I just don’t want to know where they came from. On the other hand, the hallway smelled of smoke, but our room had no odor. I called before booking to ask if they had a hot tub and The gentleman who picked up said they had a hot tub and it was working; however, they did not have a hot tub just a pool, but at least it was heated. Breakfast left a lot to be desired; there were limited options, the cinnamon rolls were dry, eggs and sausage were over cooked or dried out, and the batter to make the waffles just didn’t taste right. The only good thing at breakfast was the coffee and orange juice, so, unfortunately we could not enjoy the complementary breakfast and had to eat out. We stayed for two days and at 11 AM on the first day our key card stopped working. It appeared as if it happened to everyone staying more than one day, because there were several of us waiting at the counter. When we went down to get the card serviced they were nice and accommodating, but it was still an inconvenience none the less, because we paid for two nights.
JJaydenI was charged extra for my trip and promised that I would get the money back before I checked out. Here it is almost a week later and I still haven't received that money.
SSherry MeyerI was very pleased to see how clean the room was. I felt very comfortable. No ice machine meant a trip to a store though. An outside seating area for the upper units would be great.
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