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i enjoyed my stay in hilton chicago northbrook. room is clean, foods are good specially their pizza is so good. staffs are great except one particular person the male manager is rude didnt want to tell me anything looking at me angry bla2. otherwise everything good

Staff all were nice, helpful and pleasant. The air conditioning, even when on low fan (choices are low fan, high fan and off), blows very cold regardless of the temperature. It is fine for at night when you are under a blanket but uncomfortable when sitting in the room. Furniture arrangement is strange. The air conditioning unit is in front of the window. The bed is so close to the air conditioning unit that you have to walk side ways to get to that side of the bed. That half of the room also includes a dresser + TV and a table. The half of the room away from the window has a desk and a chaise lounge but is pretty much a lot of open floor space. The toilet is so low to the floor that standing up afterwards is a little bit of a challenge. The breakfast is not up to Holiday Inn Express standards. The dry cereal I ate was stale. They do not have hard-boiled eggs and they provide mini bagels, not full sized, and they have no taste, We never saw any information about things to do or places to eat in the vicinity.

Came for the second time to this hotel. It’s a yearly Women's retreat with people all over Chicago. The staff at the front desk are exceptional. We had a few older women (I’m only 65!😂) and they needed close rooms to all the events. The manager of the front desk jumped in to help and accommodate the women. I wish I knew her name! Anyway, this place is far from fancy. It’s clean, easy to get to , and the service could not be better! Kudos to the hiring manager here. BTW I felt the same way last year. The bed is comfortable and the conference rooms are conveniently located!

Sometimes the actions of one person can tip the scales between an Overall Good Experience, and a Bad One. In this case, the actions of the Property Manager (I believe her name is Nicoleta) made my stay quite enjoyable instead of frustrating. I chose this property for a 2-nite stay because I was attending a concert nearby in Des Plaines, and I thought I was getting a great rate on-line, even more so as a Hilton Honors Member and when I paid in advance. However, when I checked in, I discovered that the rate wasn’t as great as I had thought, because there is an $8.50 per nite Parking Fee for the Basement Garage. In a Downtown City Location, I would think to check for Parking availability and options. But this is a Suburban Hotel and (as it turns out) in the middle of an Outdoor Shopping Mall surrounded by thousands of empty parking spaces at nite. I never gave it a 2nd thought, having never in my life paid for Hotel/Motel Parking in a suburban or rural location. Though I tried to find an alternative, there were no realistic options other than the garage. One block away is a multi-deck Parking Garage and adjacent Outside Lot for the Randhurst Mall, mostly for the AMC Theater. However, the signs say “No Overnight Parking” there, and on the Mall Avenue Parking Spaces around the hotel. There are no Towing Signs, but one likely would incur a more expensive Parking Ticket if you risk it, because Mount Prospect prohibits Overnight Parking from 2am-6am. Though the Mall is technically open 24/7, I imagine that Mall Security (and I did see an SUV Cruiser around 3am) would alert the Local Police to all vehicles parked during these hours. Some of the other nearby outdoor lots (like the Jewel/Osco) have the Towing Signs, so it’s not worth the risk. I think what upset me most is that this Parking Fee is basically “hidden” on the Website. On Trip Advisor, it is only listed that Parking is an Amenity, nothing about the Fee. Going in to the Hotel’s Website off the Internet, one has to scroll all the way to the bottom of a long page AND click on the Parking Icon to see that Self-Parking is an $8.50 Fee per day. Similarly, on the Hilton App, Parking is listed as an Amenity, and one has to click on the Parking line to get a Drop Down Menu to see that there is an $8.50 per night fee. Who would think to do that at a Suburban Hotel? I feel like I was a victim of a “Bait and Switch,” with a great price being dangled, only to find out it wasn’t as great as I thought. I hate the feeling of being manipulated. Fortunately, when I was ready to check out, the Property Manager (Nicoleta, I believe) was at the Front Desk. She was very pleasant and asked me about my stay. I told her there was Bad and Good, and went over how I felt about the parking situation. Without much hesitation, she agreed to waive the Parking Fee for my two nites there. I can not express how good I immediately felt about my stay…, I mean this changed Overall Bad to Overall G

I chose to stay at Hawthorn Suites by Wyndham in Wheeling, Illinois for two several month long term stays between 2018 - 2020, as well as some short term stays during that time. The facility was clean and comfortable, even early 2020 when amenities were limited due to Covid. There were customer service difficulties with the front desk manager, Rosa. However, the one consistent professional was the Director of Sales and Marketing, Sharon Cornelius-Iles. Sharon was consistently the one with whom I went to with any problem, as she would not only resolve any issue but she would always be professional and pleasant. When a customer stays at a hotel long term, the type of customer service that Sharon provides makes returning an easy decision and those dollars add up. In returning to Wheeling for another anticipated year long stay, beginning January 9, I called Sharon, only to learn that Wyndham has sold Hawthorn effective December 29. I am looking for another hotel. Sharon is that much of a positive impact to the customer and a significant lose to Wyndham and that hotel. Peggy Rudzinski

Day 1 of Motel 6 at Prospect Heights. Settled into room and noticed a long black hair near the pillow. Called just just let them know ”hey just letting you guys know I found a long black hair near the pillow and it can't be mine because I have short gold hair. So I just wanted to give you guys feedback and let you know so you can be more aware of it in the future”. Sam replies ”and so what maam?”. I said well I know it's only a 2 star motel but at the very least you should be reassuring people that you pay attention to cleaning practices, I mean after all we are coming out of a pandemic. Sam then replies angrily ” well what do you want me to do about it maam”. There was a back and forth at this point because I cannot understand why you would be angry at a customer on their first night who you have had no previous interaction with. It was as if my presence was annoying him. But let me tell you something Sam, from someone who works in the hospitality industry, you should be grateful that someone actually took the time to book your motel because it means you have an income. What irks me is that I was so nice and Sam treated me like I was nothing. I let him know I did not appreciate his tone when he came to remove the hair. But lo and behold, when I pulled back the sheets and pillows after he left, I found more hair. I took videos. Unbelievable. So was the room even cleaned before my arrival. How disgusting

We should have just passed through Chicago on a trip home across the country. Instead, we hit bad weather and ended up stranded when our airline cancelled flights and had no empty seats until 2 days later. By the time we arrived at O'Hare and got through the long lines at the airline counters trying to get new flights home, every hotel close by was booked up. We found availability at the Courtyard by Marriott Chicago Glenview/Northbrook and were so grateful. When we arrived around midnight local time, we had a clean, large room ready for our family of 4 - a bathroom, ”living” room with pullout sofa, and a bedroom with 2 beds. By the time we woke up the next morning, breakfast hours had ended. We were easily able to walk to Dunkin' diagonally across the street. Since we didn't have a vehicle, we then used Lyft and the L to travel downtown to show our kids a few sights. Upon our return to the hotel, they were thrilled with the indoor pool and I was grateful to find the laundry room next to it empty as we were desperately in need of clean clothes. The laundry room has a single washer and dryer. Change can be made at the front desk if you need it. The next day we used Lyft again to get us back to O'Hare so we could finally return home. While this location won't be convenient for the traveler who wants easier access to public transportation, it wasn't too far from the airport and was clean & quiet. We were grateful and enjoyed our stay even if it was very last minute and unexpected.

Breakfast is normal, basic style, you can eat, there is parking space, the room is large, suitable for the whole family to travel, but you must drive yourself, it is convenient, go to each shoppingmall, the restaurant is not far!

I’ve stayed at several different hotels in the area and I like this one for the price, ease of checking in, and the laundry machine available for use (free and new). The gym was empty every time I used it and the machines looked new as well as the TV (and the tv in my room). The downside was I found hair in one of the beds and I had to ask twice for the sheets to be replaced, the first time I was told they were changed but the hair was still there. It was pretty dim inside my room and some lights were out and apparently couldn’t be replaced? The breakfast is meh, just a continental breakfast with instant powder I guess. The fruit was not replenished when I was there. I was happy overall with my stay.

It's not a resort, I didn't notice a ton of social or cultural life nearby (there are a few restaurants but they seem to close early), and there's only a couple of air pots of fresh coffee in the lobby every morning which they refill often. And the price reflected that. The room was clean, quiet, and all the fixtures and plumbing worked fine and was well maintained. The main thing is that everyone employed there that I had contact with was helpful, friendly, knew their job, and did it well without delay. This is a fine place to stay when you need a place in the area to go sleep at. It has good road access to the airport and north suburbs. For the price, I expected a lot less than that. So good on them, they do a really good job and are nice to deal with.