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We always try to stay at Homewood Suites when we travel because we like having a suite with a private bedroom. We’ve been to 10 or 15 Homewood Suites around the country and this is the worst one we have slept in. The Good: - Location. It’s easy to get here from the highway. It’s only about 15 minutes from Salem and an easy drive to Boston. There are a ton of restaurants and stores within 10 minutes’ drive. - The price was fair, considering the location. - Breakfast was typical for a chain hotel and the seating area in the lobby was spacious and clean. - The staff was friendly and helpful. The Bad: - Our room stunk of smoke when we arrived and didn’t get better the 2 nights we were there. There were no rooms for us to change to so we had to stick it out. - The air conditioning was pretty inadequate. Front desk told us there was an issue and the rooms wouldn’t cool below 70 degrees. The room was humid and stuffy. - The compressor to the air conditioner made a loud, screeching / rattling sound whenever it turned off (which thankfully was rare, since the room rarely adequately cooled off). The sound was so loud that it woke me up in the middle of the night about 3 times each night we slept there. - Other maintenance issues: the towel rack fell off the wall first time I used it; the mattress was squeaky and uncomfortable; there was a previous guest’s food wrapper on the floor when we checked in. So all in all, the hotel was fine but our room was bad. If I got a really good deal I might stay here again but I would look elsewhere first.

I stayed at this hotel from 9/13 - 9/15 of 2024. When we arrived, our hotel room smelled very strongly like smoke and especially ****. I called the front desk and the man working set a maintenance man up to spray some carpet cleaner. However, in an hour the smell was back. The bathroom had the strongest odor and the shower curtain reeked so terribly of smoke, it gave us headaches. I don't understand how the maids didn't say anything or remove the shower curtain and attempt to rid the room of the smell. I just got home and my entire suitcase and all my clothes smell like smoke and ****. Also, on Saturday when I went for breakfast. There was no coffee creamer left and when I asked about it, I was told they were out, and the lady at the front desk seemed very unbothered by it. She was busy scrolling through her personal phone, than caring about the customers needs. I thought the hotel was nice, but a few of the staff were rude/or seemed more concerned with their phones, then performing their jobs. I have terrible allergies and the room smell has lingered with me. I'm glad I didn't have my children with me as the smell would have caused me to leave the hotel and find a room elsewhere, but as I was with an adult, I just dealt with it, but I wish now that I had left and found another hotel.

Terrific location within walking distance from everything. I loved the mid century modern decor. But best of all, I was so impressed with the kindness and attentiveness of the staff. We stayed three nights and one day my husband wasn’t feeling well. Unprompted the staff at the front desk brought up a tray of assorted teas and lemon. So while the parking may be inconvenient, you really just can’t beat the kindness. Thank you for a lovely stay.

Couldn't ask for a better location to see all Salem has to offer within walking distance. Mother/Daughter trip and we had adjoining rooms. Rooms were comfortable, beds were comfortable and I requested foam pillows, which they promptly brought to my room. Always felt safe and their valet was terrific. Plenty of food options within walking distance. Nothing fancy, but this was a good choice - would recommend.

Nice and friendly

Based on the reviews, I was nervous when my daughter booked this hotel for 8/19 and 8/20 (king room). But I must say, the hotel grounds are lovely and the common areas were very clean and tidy. Our room was clean, spacious, with a comfortable bed and a great bathroom. We both had a wonderful sleep, and refreshing showers. We had a counter area complete with fridge, microwave, and single coffee pot with supplies. It’s on par with the Hampton Inns I usually book. There’s a Starbucks in the lobby area, with all kinds of drinks, made to order breakfast foods for sale, and friendly competent staff. Both mornings they were cheerful and efficient. We didn’t interact with the front desk much, but they were pleasant. Doggie water bowls in lobby. Parking lot was well-lit and clean. I’d recommend, and will stay here again!