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The customer service was very good. I was greeted and attended right away. The rooms were very clean. When it was near checkout time i was called and reminded in a friendly manner.

This hotel was one of the choices listed on a wedding invitation, but it sure was a disappointment. First of all, finding the hotel was not easy. There is a sign by the road, but then you have to navigate through a couple of parking lots to reach the building. Additional signs would have been helpful. There was a parking garage, but it looked sketchy so we parked outside. They advertise that they offer breakfast, but it consisted of a to-go paper bag sitting near the front desk with a Saran-wrapped bagel, a tube of cream cheese, a plastic knife and a small muffin (maybe a change made due to COVID?). There was a large urn of regular coffee available for help yourself service, but there was no decaf, no hot water, no tea bags or hot chocolate packets like many other hotels often offer. There were vending machines for snacks and drinks. Interesting that one of the snacks you could buy was microwavable popcorn, but our room had no microwave. We were under the impression that there was a restaurant on site, but it turned out to be a nightclub. Our room keycards did not always work, so we went down to the front desk multiple times to reprogram and/or get a new card. Thankfully, the room was pretty clean (although the corners of the bathroom were filthy). The toilet paper was a low-quality 2-ply. The toilet handle had to be jiggled to stop it from constantly running after each flush. The metal bathroom door had obviously been repaired in several places because the patches were a different color from the door. At least there were ample towels, tissues, and plenty of hot water. Not having carpet in the room was nice. The TV remote did not work so we had to wait for maintenance (turned out to be a manger, I think) to come with a replacement remote. The room had a refrigerator, but no coffee maker. There was an iron, but no ironing board. There was only a swivel desk chair (set up at the counter/desk) to sit in. We had to set the time on the nightstand room clock. At one point, we went to use the stairway and it was disgusting with trash so we avoided the stairs. We stayed 2 nights and Housekeeping did call us in the morning to check if we wanted them to clean our room, so that was a positive. The front desk staff person must have been new because his customer service skills were minimal at best. When we checked in, we had to ask him how to reach our room because he neglected to mention that there was even an elevator. At one point we asked for restaurant recommendations, but he was unable to provide any helpful suggestions. Luckily there were 2 computers available for use in the lobby, so we were able to get our information that way. After getting home, I noticed a charge on my credit card from the hotel that was then cancelled, and the correct charge was put on. I am glad they corrected it without me having to call them, but it is just one more thing that made our experience with this place, less than ideal. Very disappointing sta

The hotel is located in the suburbs of New York. The room rate for our Saturday stay is more than double that of New York City. The room is big, the bathroom is small, and the facilities are very old. Especially the quilt is super bad. I didn't sleep well, but because we were going to New York City, we were afraid of traffic jams, so we went out after 7:00 in the morning

I was in town for a 5 day business trip. I cannot compliment the staff enough. Each staff member greeted me with a warm smile and hello with every interaction. There were a few minor issues with my room, but I attribute this to the renovation process that is taking place. Upon check-in the front paid careful attention to my listed Bonvoy preferences and met each without hesitation. The vibrant vibe in the lobby sets the stage for a comfortable stay. My room was on the 9th floor. There was a loud group that went in and out of rooms (slamming doors) during the night and kept the volume of their music and tv very loud, but the comfortable bed helped make up for those disturbances. Overall, I have stayed here on 2 other occasions and would stay here again. The updates have really helped the place. I hope new doors and key readers are in the plans for the continued improvement of the facility. I expect the property to continue to improve. Give the staff a chance to welcome you as a guest.

We are repeat visitors. Just enjoyed a great weekend with our grandgirls. The rooms are spacious, very clean, a d well equipped. Excellent breakfast. Indoor pool. The staff is great - always welcoming and attentive. Always an awesome experience.

We received a warm welcome & efficient check in with Michelle. She acknowledged our Gold status & upgraded us to a fireplace room. It was a very chilly night & we really enjoyed this unexpected perk. Our room was comfortable & very clean with a comfortable bed. The buffet breakfast was stocked & the attendant kept the area clean & tidy. Michelle was also on duty in the morning & just as friendly & cheerful as the night before. Would definitely stay again if we're in the area!

This room bigger than all,nice clean room I extended my stay one more day....

The hotel is in New Jersey, so you need to take a bus to get to the hotel. The service from the Indian guy at the front desk was really good. When we checked out, it rained heavily, and the guy at the front desk sent us an umbrella. If we couldn't find a place, we sent him to the BUS station.