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Not going to lie, I was extremely disappointed in my stay. My husband and I travel every other weekend for my step son’s hockey. We normally stay at a Hilton, but I had points saved up for Best Western so thought we’d give this location a try. I called Best Western customer service directly to book, and reserved a room with a king bed AND a sofa bed (for my 10 year old step son). When we arrived, we were put in a room without a sofa bed. After going to the front desk, I was told that they didn’t have any other rooms available, but the nice gentleman brought us a roll away bed (looked and felt like it was from the 1920s). I was disappointed that we didn’t get the room that we booked, but the manager, who was just down right rude, kept telling me that I indeed did get the room I reserved because it had a kitchen, and they accommodated us with a roll away bed. I could care less about the kitchen, I needed the other bed for my child to sleep on, and whether we had the roll away bed that you “had to dig way out of storage for”, not getting the room we reserved is not accommodating or meeting the needs of the guests specific requests. I spoke with that same manager the next morning about getting my points back for the inconvenience and she responded with “well our rate for last night was $170 plus tax and you didn’t pay that because you used points and only had to pay $86, you could have paid the full rate”.That response alone is the reason I will never stay there again nor will I recommend it to others. I asked if I should contact customer service directly and she said “I don’t know what they will do for you, you got what you booked”. I’ve worked in hotels before, for 8 years as an AGM, and I know she has the ability to make it right. But, based on what I witnessed when I walked in, she’s probably reading this out loud laughing about this review and could care less. I may not have paid YOUR rate, but I used MY points that I had saved up from stays at your brand name corporate hotel and that response was beyond rude among other things. I can look past the giant cobwebs in the hotel room, and the holes in the foundation where the walls meet the ceiling, or the desperate need of updating needed within the hotel, but between the manager not really caring, and not getting the room I specifically reserved is extremely unprofessional and unacceptable. Thank god for the gentleman working at the front desk, he couldn’t apologize enough for the inconvenience and is the only reason why guests leave anything more than a 1 on the survey.

The best hotel in Vestal by far. Gorgeous cool comfortable lobby - modern with plenty of space to hang out. Free coffee tea hot chocolate 24 hours. Very clean and modern lobby and room. Comfortable bed. Great that they have refillable bottles that dispense body lotion, soap, conditioner, shampoo. Cuts down on plastic waste. Will be a problem for anyone with limited strength in hands or arthritis because you have to squeeze the bottles hard to dispense product. Delicious breakfast. Free charging for my EV so that I can make it home without stopping. Only two chargers so a bit competitive. Definitely need another two to accommodate. Did I mention free charging. So glad I stayed here after staying in some questionable hotels in Vestal/Binghamton. This will the only hotel I will stay in now.

Cleanliness was not up to par . This is a nice Property but it is not as well managed as it could be . The Toilet under rim was absolutely filthy when we arrived for our 4 day stay . When we brought it to the attention of the very kind young lady at the front desk some other unknown women yelled out of a side office ..”it’s just hard water stains” . Let me say that my Wife was born & raised in the Triple Cities and was a Nurse for 37.5 years . During that time she experienced hard water in Vestal, Endwell & Endicott but never did she see the black filth that was caked under the inside rim of this toilet . I am not exactly sure who the person was who yelled out of the side office but we certainly considered the response to be extremely rude . Next time perhaps you should consider addressing the concern in person and at least show an interest . When we returned to the property the toilet had been cleaned properly and the dirt was gone . Especially in these times of great concern over infections I would suggest that you take the thorough cleanliness of the Property much more seriously . We would certainly be reluctant to stay here again .

3 stays in the past 6 weeks. 1st stay, checked in around 8pm, unpacked, and found feces in multiple spots on the carpet. Actual feces. Called the front desk, asked to be moved, was told no due to a full house. The front desk guy came, confirmed the disgusting mess, and placed towels over it as a solution. Since everywhere else was booked, we were stuck for the night. 3rd stay, checked in around 8 again, settled in, unpacked, and then discovered there was no running water. Not in the faucet, shower, or toilet. Call the front desk, clerk did not seem to believe me, said he would come and inspect. Eventually he shows up, confirms there is no water, and seems unsure what to do. Tell him to move us, unless the entire building is without water, and he eventually moves us to the room directly across from the elevator, with all the noise that brings. The USB outlets also were falling out of the wall, and did not work. Finally, the hotel fire alarm went off around 10pm, forcing everyone outside for a good half hour, with no explanations or apologies. This place is a blotch on the IHG brand. Staff does not care, maintenance and housekeeping is abysmal.