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Hotel MTK is the reimagination of the old 1960s Holiday Inn Mt. Kisco. I stayed at this property a few years ago when it was still a Holiday Inn, and it was shabby, worn, dingy and old. When I had to return to the area I was glad to see it reborn as a Tapestry Collection property by Hilton. I am a Hilton Honors member, and typically chose a Hilton property whenever I can. Well, MTK has a long long way to go. The hotel was not much changed from my 2020 Holiday Inn visit. Everything about this property is run down and worn. The mattress was creaky and lumpy with broken springs. The outlets on the base of the table lamps did not work. The dresser drawers were off their track and did not close properly. Paint was peeling from the door frames. The hook on the back of the bathroom door was installed upside down AND falling off. The carpet was frayed and stained. The shower curtain rod was loose from the wall. The toiletries were from three different mis-matched brands, and two of the items (the conditioner and the lotion) had already been open and half used. There were month old paper notices about changes to breakfast hours the next morning (a month previously) scotch taped to the stairwell door. The parking lot was filthy with cigarette butts and scattered trash. I am surprised that Hilton has allowed the Tapestry Collection brand to be applied to this property when there are clearly many many months of renovation and upgrades required to achieve even a minimal Tapestry standard. I understand that a lot of these problems were inherited from the previous days of a failing Holiday Inn, but I didn't inherit a discount - more than $200/night at an off-peak time. Sadly, there are very few choices in Northern Westchester. I responded to a request for feedback, and I gave very honest feedback. I even offered to share pictures. The survey asked if I wanted to be contacted by the property and I answered ”yes.” To date, I have received no contact. It was Christmas, and fortunately we spent most of our time with family at their home, and only had to return to the hotel at night. This was a shocking disappointment for a Hilton Tapestry Collection property.

The event Staff, notably Kimberly Ann and Leo are _extremely_ kind and helpful. Kimberly Ann is the definition of aplomb, and if you're planning a wedding or other event, you can count on excellent food and extremely kind attention at every step of the way, from layouts to vendor coordination, to menu planning -- the whole shebang. The Kitchen was very thoughtful and accommodating with regards to various dietary requests, especially for the GF and Vegan contingent at our wedding. The environment and ambiance were great too, but really, the food was the star of the show. The only issue we had was that we were relatively sure we had asked for leftovers from all the buffet items to be sent up to our room, which didn't happen, but when asked about food, the team was happy to send up a lobster salad and Charcuterie plate which made for excellent 2:30 AM fare for the happy couple who, like all the rest, barely got to eat at our own wedding. Absolutely everyone who attended and stayed on premises was overjoyed with the rooms and service. I wish they offered something in between the included breakfast and the 4 course prefixe brunch, but man, it was in fact delicious.

I'm sure that if you need a bed to sleep in, this place is fine. Do not have a situation or circumstance that requires manager assistance, forget it! I'm a travel nurse working for a nearby hospital. The night before my scheduled reservation, I tested positive for covid. I immediately contacted the hotel to let them know, and was old to forward my results to the managers email address, and they would refund my stay. I sent the results the next day and called to follow up a few days later. I was told the manager was out and to call in 2 days after 3pm. This happened several times for a few weeks before I actually received correspondence from the manager stating that I would need to contact Priceline to get the refund authorized. I immediately called them and they went through the same process with contacting the manager as I did. Eventually, she declined to give he refund. I hen escalated to the Better Business Bureau, and she chose not to respond to that either. I even attempted to reach back out via email thinking she may empathize with my situation and again, she chose not to respond at all. I'm disgusted at this behavior and will not choose them again.

We were super grateful to find this hotel at the last minute when we were too tired to drive any further.  Very clean. The only complaint is the alarm in the neighboring room went off super early and after five minutes I eventually got up to call someone to go turn it off.

This hotel refused to offer the rate I booked online. Refused to believe that I work for the government. Spent 15 minutes in the back leaving me at the counter only to tell me they would not honour my rate. I'm a silver member. I've never had this issue before. I used the computer to book myself in at a hotel 20 minutes away only to have Joel then say he'd honour my rate plus give 2000 points??!! Why the change of heart?? I have never, ever been treated so poorly at a hotel. The lobby was crowded and it was humiliating. My loyalty to the Marriott brand is gone.

The front desk is absolutely professional! Witness a very angry Spanish lady whom she booked her reservation online and was demanding the front desk manager to acknowledge the rate. Which was not a good way to speak in that matter if she would’ve been nice maybe it would have been acknowledged. Besides that my stay was absolutely great!! Workers are terrific!! And they mention and grab and go breakfast which they made very clear! I’d definitely recommend this place !! Hospitality was great!!!