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We spent one night in Moses Lake and stayed at Holiday Inn Express and Suites. The hotel is new so the rooms are modern and everything is very clean. We had some issues with our AC and the front desk was very responsive. Very good breakfast with something for everyone. We didn’t use the pool but our room faced it and people were enjoying the area with kids playing. Looked fun.

My experience with your hotel in Mosses Lake was awful the duvet for bed was dirty and the bottom sheet had crusty crap on the sheets. It was obvious that the room was not cleaned and after looking at other parts of the room disinfectant has not been used in this century. Next time I am in Mosses Lake I will expect to see this site rebranded as a cheap hourly motel with the current management Right after checking in we left for a family emergency and when we returned and realized how bad the room was we had to sleep on top of the bedding. The phone headset was stuck to the phone base from all the sticky stuff had not been cleaned. The room was obviously not disinfected or even vacuumed which one would expect due to COVID-19. Housekeeping went into the room while I had a do not disturb sign on the door. I had medication on the bed and did not want anyone in the room and obviously respecting people’s privacy is no longer something your hotel chain provides. While with my dying father, I received a threatening note from Brandon that I had to check out by 3pm or I will be charged another night because they are not giving late check out no matter of status due to COVID-19. Last year I had the hightest status with you but I have recently been moved to Gold Status. Your status should not mean you get a clean room or that the person at the front desk does not have an attitude. I am a globalist with Hyatt and maintain a number of other statuses with hotels. I shared with Brandon how dirty the room was and the fact that the bedding was not changed and was obviously not taken care of. He did not do anything to address the problem, oh he gave us two free coffee for living in another person's mess. The staff failed to advise me at check-in that I would not get my late check out due to COVID-19. I guess they also forgot to tell me they are not cleaning or sanitizing rooms due to the pandemic either. As a guest that stays with you a lot I am horrified of the lack of cleanliness of the room and was so disrespected. I did not even take a shower because I did not feel safe because the shower was so dirty. All of this and I gave the hotel business for two rooms with the rest of the hotel vacant. I will never use this hotel again and frankly, this has left me to avoid your brand in the future and I will no longer work to achieve high status with your organization because this treatment was appalling.

My daughter and I came for a memorial service this past weekend. The staff were courteous as always, and at check in Cari was so understanding and compassionate, I greatly appreciated it. We enjoyed the breakfasts both days but Sunday was very busy and despite the busier morning Savannah was able to keep the food hot/fresh and the area clean, she was helpful in getting anything we needed with a smile. Aliesha who was running the front desk Sunday was so friendly and greeted every customer quickly and was so sweet to everyone I saw her interact with. She is always wonderful when we stay and this weekend was no exception!! I won't stay anywhere else in Moses Lake!! Thank you.

Great hospitality upon my phone inquiry. Very forthcoming explanations about rates, the procedures, etc. The room was very clean and quiet. Any problems were immediately taken care of. The front desk people were obviously very concerned with the customers and any concerns or questions they had. The motel I had just left in Ritzville was just the opposite so this Motel 6 was quite a relief. Kudos to the whole staff at Moses Lake Motel 6.

I stayed for six days while in town on a job near by. The hotel got decent reviews and with working long days, I really just needed somewhere comfortable to sleep. The upside, is that the room was very clean, the bed was very comfortable and the hotel in general was well kept and the staff were very friendly and helpful. The downside, is that the rooms are really dated....dark carpeting, dark woodwork, aged and discolored draperies and older plumbing fixtures. The upside, as I said, is that the property is very well maintained. For as dated as the rooms were, there didn't appear to be any low quality repairs as is typical with many hotels with aged and dated rooms. Breakfast was early, hot and consisted of biscuits and gravy, eggs, bacon, sausage, cereal, etc. For long, 14hr work days, this hotel was perfect for a no frills comfortable night sleep.