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I had to cancel and the hotel did not accept any attempt to negotiate a cancellation fee. I was fully charged even though I did notify this with anticipation. On the other hand, they can and will cancel your reservation without even notifying you in advance. I know this because they did that to me before. Sadly, my experience was not positive.

I would never choose this residence inn to spend my nights there. This was my first and hope was my last horrible experience with Marriott associated hotels. The moment that I walked into the residence inn, it started to go wrong every steps. When I checked in, I was placed in the first floor with my platinum status. It was not able to activate my mobile key. The front desk person was not able to access at that moment. She said that I had to ask my manager to active it for me. I went to the room and tried to turn on TV, there is no remote control. I went to the front desk to ask one. After that, I went to bathroom, there was not bathroom amenities were placed. I went to front desk again to ask for bar soap. I spot the floor had a hair tie and a green contact lens on the bathroom. Was the room vacuum and cleaned? I also found previous person left a big yellow package on the dining table bar stool. All pictures were attached. The refrigerator was excessively being damaged. I started to question; Was housekeeping cleaned this room? After I took a shower, there is no hair dryer. I called the front desk, the person told me I am sorry, I don’t have a hair dryer and housekeeping closed. I told her” You want me to sleep with my wet hair???” She was not sincere tried to resolve my issue. She said that I will ask my manger to change the room with everything equipped the next day since I spent two nights with them. I was giving a hope up and waiting for a room change. I went day shift front desk and asked her for a room change. She told me that all the rooms were not clean once the room was cleaned that we would notify you. I told her that I brought my suitcase in the front and just placed my luggage to the refresh new and clean room. When I came back in the afternoon, the different front desk staff told me that you are still at your old room which is first floor, all the rooms were booked. When I came back and attempted to use my mobile key and still not working. I was so upset and walked into my room and noticed nothing was cleaned and the hair dryer was still missing in my room. The front desk brought me a hair dryer. All the problems were continued to day 2. No staff were bothered to report all my issues to the supervisor or seriously addressed about my issues that I encountered. After I spoke to the supervisor that she did not know what’s reasons were to request for a room change. No staff was reported and mentioned to her. Even though the supervisor got one-night points back to my account. I really don’t care about the night points. I want to feel respect and feel comfortable and ease to where I stayed and not to worry so many things. This is so far below my expectations. Hope the staff got more training about attitudes towards customers and how to resolve issues in a timely manner. This is not Acceptable customer service!

Gathered at Ayres Hotel for our father’s memorial. Rooms discounted because he was buried at the National Cemetery for Veterans. Beautiful lobby, Taco man, bar, and pool were perfect places for all of us to gather. We loved meeting in large dining hall for great hot breakfast every morning. Complimentary coffee in lobby nice touch. Staff was very accommodating.

The property is nice upon entry but housekeeping leaves much to be desired. One of the best parts of our stay was the front reception clerk ”Jasmine” who was so friendly and welcoming. My kids and I really enjoyed her professionalism and personality. Rooms were not well cleaned upon arrival and on our second day when I asked for the room to be cleaned I returned to find it in the same condition. Called front desk and after some attitude from a different front desk employee housekeeping eventually made it to the room but definitely wouldnt use the word clean to describe what housekeeping did. They only loosely remade the beds and nothing else. Carpets weren't vacuumed (evidence of crumbs etc), tub/sink/counter/toilet all left uncleaned, tile floors near the doorway and in bathroom not cleaned (same stains on the floor when we first came in the room were still there). The breakfast was decent but the scrambled eggs were grossly dry and the omelette with cheese was dry and had something that looked like cheese but definitely wasnt. Coffee was really good though and the cinnamon buns and pancakes made up for the stuff you couldnt eat. Property is centrally located near various department stores and restaurants (fast food & sit down) and just a few streets down from the Moreno Valley Mall. Not the quietest hotel. Lots of noise and stomping on the floors. Not my first choice if staying in the area after this stay.

The hotel in the Best Hotel has a very general condition. The facilities are old. There are no non-smoking rooms when you check in. The room on the side of the road is very noisy. Let's change it quietly. There is an older man at the front desk, like India. People, service attitude is really not good, directly said no, check did not check, after communication again, say dissatisfied you can find another home, and this hotel receives a $100 deposit, and is still waiting for a refund

Great place to stay for the price. 2nd time staying here and will return.

It's very noisy because it's next to the highway. The windows are not all open due to security problems. You can hear the footsteps of the guests upstairs.

Parking is very convenient, because it is a self-driving hotel location is also ideal

I am a traveling nurse and was looking for a hotel to stay at during my contract. I booked online and the fees described were drastically different when I arrived at the hotel. They charge $25 a night for a dog and a $100 deposit that is only refunded after 7days. When I brought up the charges that were on the website they just said to bad. Staff was incredibly rude and did not care to provide a good experience. The hotel is dirty!! It’s in a terrible neighborhood and I did not feel safe at all. Also the pool was closed, when I asked why they said “ it’s too much work to clean it”. Will never stay here again. Worst experience I have had.