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I've stayed here 30+ times and never had issues with cleanliness until Spring 2023. I had a room with hair in between sheets and food crumbs all over the desk. I told the hotel team and they were helpful in getting me moved to a new room that appeared much cleaner. The next visit again there were multiple hairs in the bed and shower. I called the front desk and they were booked but did bring up clean sheets and a bedspread that I could change. My next (third) visit my room was spotless and there was a nice note apologizing for the issues. Happy with the outcome, I booked again and was very disappointed to have another room where the sheets hadn't been changed with hair in the sheets. After that I switched to the Fairfield for over 5 months but had to book the Hampton when the Fairfield was full. I had heard it improved so was optimistic about it but when I pulled back the sheets, there were hairs in between them and hair in the bathroom. I was really hoping they'd improve since the staff is always courteous and helpful. I've never asked for a refund and also haven't been given it. I figure their cleanliness standards accept it and have talked to others who say it wouldn't bother them.

This has to be the nicest hotel in Mason City. Check in was easy and pleasant. The hotel was clean and quiet. The layout of the room was functional, with a well-lit makeup table with mirror located right outside the small bathroom so a couple can get ready at the same time without crowding each other. The bed was decently comfortable and the a/c unit cooled or heated the room very quickly and quietly. A benefit of this older property is that it seems quite soundproof; I heard nothing above me or in the hallways once I turned the lights out. The only negative is the free breakfast; it’s pitiful, with few choices, and they’re not very appealing. I bought a breakfast sandwich at the Subway across the street instead. But overall, the hotel is a good choice to have in a small city like this.