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When I checked in the guy at the front desk asked me for my ID and the card I used when I booked. I booked on hotels.com and already paid $207 for my room but he insisted that I did not. I even showed him my US bank app on my phone and that the transaction was completed. He wanted to charge me $177 and said that he would refund me the $207. I went with it because I thought he was saving me money. The guy ended up charging me an extra $88 for taxes and fees that were not included in the $177! He showed me my receipt and I realized that he charged me for someone else's room! My driver's license clearly showed my name so I don't know how he mistook ”Shing Her” for ”Jerry Xiong”. Well, that was a total of $266 he took out of my bank account that I could've used over the weekend. Because it was a weekend I had to wait 5 days to get my refund. At least the room was clean and other staff were friendly. One of the staff members took the time to have a conversation with my 5 yr old daughter and I thought that was nice as some people don't bother with kids.

My husband and I travel a lot for business and pleasure around the world and we like to stay at Hampton Inn & suites as much as possible. This Hampton on Pharrs Road is our favorite. We’ve stayed here many many times. Hubby likes it because it’s near his company headquarter. I like it because it has a great gym ( plenty of space, a cable machine, free weights, kettle bells, yoga mats, bosu ball, running machines and an elliptical) I’m a gym rat. I use the gym at least an hour or two each day whenever I stay there. The staff are very friendly and helpful, provided us everything we need. We enjoy their daily breakfast too. However, there is one thing we’ve noticed at the hotel parking lot. We are their “Diamond Member “ , and there are three parking spots designed to the Diamond Members with a sign in front of each spot. Since we travel for business sometimes we tend to have a few suitcases of tools. We would prefer to park at the designated Diamond Member spot because it’s closer to the doorway so we don’t have to drag the heavy suitcases across the parking lot ( parking can be very competitive in this hotel, especially during weekends) . But we saw their employees’ cars often parked at one or two or sometimes all of the Diamond spots ( we saw the employees come out of the car parked at the Diamond spot a few times). So we ended up park at further spot and just carried our suitcases across parking lot multiple times. We mentioned this observation to one of the staff , she just said “ oh we have to get that fixed .” We just thought it would be nice that the designated Diamond member spots are actually saved for people with extreme loyalty to their hotel. Other than that, we love this hotel , and we will continue to book Hampton inn anywhere we go.

Upon arrival we were warmly welcomed by the friendly staff. Lots of choices for breakfast! We were assigned king w/jacuzzi, bed was comfortable and the room were spacious.Good relaxing break! Friendly, welcoming staff, very good location. Overall an enjoyable stay. The hotel is old and could do with some renovation, but it seems like this issue is being addressed.”

The room was nice clean, the location of the hotel is perfect since it is quiet but still accessible to what Lawrenceville has to offer. The price of stay was very reasonable. Additionally, La’Toya was really sweet when checking me in, she provided great service!

It's all good.