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I’ve booked my stay at this location for many years. I love the convenience and helpfulness from the staff!

Just checked in today for an extended stay for a summer internship. Front desk staff was friendly and helpful, especially Romello! Smooth process to get checked in, nice, well appointed room (studio suite Queen), kitchenette has a good supply of pots, pans, silverware, plates, glasses, and cooking utensils. No nonstick fry pans and no oven, but has a microwave, toaster, two burner electric stovetop, and small coffee maker, as well as a full sized dishwasher and fridge. Pull out sofa is nice for the occasional visitor. Looking forward to checking out the complimentary breakfast tomorrow morning. So far so good!

The room structure is unreasonable, and the bathroom shower can't be fixed. Service and breakfast are OK, the gym is small, there is no equipment, the key is the smell. There are a lot of equivalent hotels nearby, it is not recommended to choose this, it is a relatively poor Spring Hill.

The hotel receptionist was not welcoming, just ignoring people who come in the hotel. I was with a friend and have waited more than 3 hours just to be checked in_ just sitting in the lobby, this lady wouldn't give any updates as to when our room is going to be ready, when i asked the manager what time will the room be available she just said, ”what to do we dont have any rooms available,” and wouldn't give a timeframe and was even told ”excuse me, we have a line” when we were not even finished talking to her to get rid of us. we did not wait for that long just to be kicked out that way, that was very rude. I tried to get their names, but they both covered it and hid their name plates, and this spanish manager rudely handed calling cards of all their superior employees and told me to call them. (no offense to other spanish people,i have spanish friends but not like her). The receptionist name was Shawnees.

Customer Service with a smile. From the moment the shuttle picked me up, I was transported back to a time where service was personal and positive. Lay, the driver welcomed me back to Baltimore and engaged in an lovely conversation taking us back to our DJ days in the Baltimore club circuits. Lay epitomized what excellent service is with a friendly, welcoming attitude. Upon my arrival, early am, my room was not ready as I arrived on a redeye from the west coast. Kawan, at the front desk, handled the situation like a champ, she offered me a complimentary breakfast voucher, while she finds an available room from the early checkouts. I grabbed a few breakfast items and before I even say down, Kawan appeared with my room keys, and a huge smile! Lay and Kawan restored my faith in excellent customer service and turned a day that had the potential to be difficult (Redeye, jetlag, schedule) into a great way to start my week on the east coast. Kudos to both!

The room smelled like mold. My pillows smelled like mold. If I hadn't been treated so poorly when I (finally) complained, I would be satisfied and happy. That's not what happened though. I arrived at the Hilton Garden Inn BWI around 9:30pm, plugged in my computer, unpacked a couple of things, and went to the restaurant across the street. I couldn't find anything decent, so I came bad to the hotel, picked up a mediocre salad, and retired to my room. The room (Rm 139) smelled musty. By now it was going on 10pm, and I had to be up at 4am for a 6pm flight. Changing rooms would be a hassle, and maybe it wasn't so bad. I ate my salad and watched a little tv. It still smelled but it wasn't terrible. Eventually, I climbed into bed and layed down. The pillows smelled bad - like really mildewy. I laid in bed for 15 or 20 minutes. It was really bad. Got dressed, packed up, went to the front desk. Told the fellow at the front desk that my room smelled terrible - mildewy - and that I couldn't sleep. ”I can't move you. I don't have any rooms that aren't more expensive. If you want a different room you'll have to pay more for it” I explained that my room smelled like mildrew and that he needed to move me. ”Did you tell anyone at the desk earlier that your room smelled bad?” I was stunned. No - I hadn't; i didn't want to be a problem and moving would be a hassle, but now I couldn't stay there - it was a problem. He repeated that he couldn't move me unless I was willing to pay for a more expensive room. He must have told me I needed to pay for a more expensive room three times. Eventually I said you can't leave me in a room where I'm sleeping on mildewed pillows - that's a health hazard. ”There's no health hazard in this hotel. Why didn't you complain earlier?” Now I'm pretty angry. I say, ”Because I didn't. Are you saying I'm lying? Why on earth would I come to the lobby at 12:30 in the morning in advance of a 4am shuttle to the airport making up lies about mildew?” He tells that he doesn't know what I might do and that he can't do anything unless he can have someone come check out my room. ”When?” I ask. He can't - won't - tell me. I say, ”I can get you a pillow - you can smell the mold for yourself.” ”Fine,” he says. I leave to get a pillow, which I bring back to the desk. He sniffs it. ”Do all the pillows smell like this? Is this the only one?” I tell him that yes, all the pillows smell like that. I am relieved; a new room is in sight. Now he just stares at me, unconcerned. ”Sooooo?” I say. ”I have to get someone to check out your room.” ???????????? ”When?” He shrugged. ”Can you ballpark me? 10 minutes? 15 minutes? an hour?” He shrugged, then, ”I called him. When he gets back.” ”Is he on the property?” I ask. His response: ”I don't know”. I take a seat in the lobby. Five minutes later a different fellow comes over, and we walk to my room. I open the door and he sticks his head in. ”It's bad,” he says. ”Let's go.” Back at the front desk, the n

After arriving to BWI at 4am from an overseas flight I called HI BWI Airport hotel first, but they were completely booked. I called 6-7 other nearby hotels with no luck. When calling hotel #8, I received a call back from Teshiya asking if we still needed a room. After 2 days of traveling, we were so thankful she called back when she found a room. The shuttle arrived and took us to the hotel so we did not have to sleep in the terminal. Both shuttle drivers, M&M (night shift) and the gentleman (day shift) whose name I cannot remember, were very friendly. We were given late checkout so we were able to sleep an extra hour. The room was dated but it was clean and very spacious. Breakfast started at 6am and had good options. So close to BWI with a shuttle, good breakfast, nice employees, and decent military/gov rates. Would definitely stay again if flying into BWI.