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The service was great and everyone was friendly. Things were a bit pricey, and the location is very off grid from everywhere else so there isn’t much choice but to pay crazy prices. Downfall was going during the week, most of the good dining places were closed. The room was okay, the beds were pretty stiff, throughout our 3 days they couldn’t offer ANY extra blankets, only extra sheets. The tv in our two rooms had terrible reception, more than half the channels barely came in, in pieces and staticky. The aC worked great in the room. The arcade was good price and the kids loved that. The pool was awesome too.

Meh. Looks okay on the outside but don’t judge a book by it’s cover. Our first room had so many moths flying around in it we had to ask to be moved. Rooms very basic with outdated furniture. It’s weird because there are like four individual casinos inside but they are separately operated and don’t cash each others tickets. Check in desk hard to find. Very smoky. First night one out of six elevators working. Windows so dirty we could barely see through them. Pool overrun with unattended little Mexican kids. Two of our three pillows were like concrete. It is located on the River Walk, so that’s good. The staff was friendly enough, but too hard to overcome all the negative. Next we stay at Harrah’s for sure.

Make sure to get a copy of your reservation confirmation with the dates and the total on the prices. They charged me for days I wasn’t there due to their system mistake. No additional compensation was given for their overcharge and the hassles of having it removed and the insult of being over charged in the first place due to thwir system error though they did remove the extra days (I informed the employee handling it I have screen shots of original reservation info). The internet is terrible either kicks you off randomly even when you are in your room. I was glad they had refrigerators in the rooms but you have to have a light switch a certain way so they would stay on and no one told us about it. Over all would not stay again. The Salt grass restaurant food was very good and is the only reason I would return.

Very disappointed with how I was spoken to when all I did was ask a question. Not sure if she was having a bad day or if she's always like this. Extremely rude and very unprofessional. The room was pretty clean just had some spiderwebs and alot of dust around the window. The balcony had alot of dead bugs.

View from our room was amazing. Everything was good except for elevators and wifi which were both so slow.

The hotel is very good, generally 3-star standard, as long as it has a private river beach. It is a very pleasant hotel, but there are too few people at the front desk. I waited a long time to check in.

Toilet was loud and I had to keep adjusting the the knob. The shower leak out on the floor when finished I had to put towels to dry the floor. Other than that it wasn’t bad

My Husband and I really enjoyed are stay. The Rooms are nice the view out of are wi dow was perfect. We went on a water taxi ride that was so much fun. Went to the pink box donuts that was so good. We will definitely go back soon.

Stayed here 4 years ago and it was pretty good, cheap and no charge for the dog, so this year we booked online for $49 a night. The hotel said it was pet-friendly on the web site and no where on the site could I find a pet cleaning fee of $75. Checked in and told about the fee, which I thought at first was refundable if your dog didn’t make a mess, but after all paid up, was told it’s non-refundable. Also no fridge, microwave, coffee maker or hair dryer in the room. No free coffee in reception either. Very limited cable channels (maybe a dozen). Exterior of the hotel and ****** is very run down. Also you can’t get to the full river walk without leaving the property via the front parking lot and then walking through the Edgewater ******. On the positive it was clean. Never will we stay here again!

Loved it. Highly recommend if you like clean rooms with all amenities this is your place. I cam here for memorial weekend and I enjoyed my stay.