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I booked this for my wife to attend a religious speaker near by this hotel. My wife arrived late and was not greeted how any customers should be greater. ONLY ”ID PLEASE!” As my wife searched for her ID he said another ”I SAID I NEED YOUR ID” The next day I get a call from the woman at the front desk say that I was staying in two room and I would be charged and I needed to figure out what room I wanted to stay. I called my wife to ask what was the situation with the ac that made her change room. She did not change room nor complain about anything. The woman in the phone said ”Well we need to figure this out and someone needs to move the luggage to one room or we are going to bill you for both rooms” I told her she was wrong my wife was still in the original room. I ask to talk to the manager she told me they would not call till Monday. Insulting us and insinuating that we were defrauding an inn keeper. Stay June 23 to June 25. I have messaged in the app and the text message service the hotel uses with out any responses.

We recently stayed for 2 nights at this hotel since although it was overpriced, its nightly rates were better than its competition's. Front desk staff was very friendly and helpful, and our room was clean and spacious. Breakfast was standard fare for a Holiday Inn Express, and we appreciated the one type of fresh fruit each morning (oranges the first morning, bananas the second.) And the bed was comfortable. The worst part of the stay, and the one reason why I won't stay here again: the A/C in our room was SO loud . . . There was an A/C unit on the wall that appeared to do nothing, which led us to try the A/C unit directly under the window. It worked fine at cooling the room, but - even with ear plugs - was much too loud for us to fall asleep with. The only solution that worked was turning off the A/C completely, leading to a too-warm room halfway through the night. (Not okay with Florida's high temperatures.) So frustrating!! The location is okay; not near the things and people in Tampa Bay that we visited, and traffic in Pinellas as of late is awful. If this will be the case for you too, add some time to your calculations of when to leave to get somewhere.

First the great- staff friendly & helpful, as a Platinum Elite member they honored our very late checkout, breakfast was fine. We only stayed one night we moved over from the Springhill Suites in Clearwater Beach because we wanted to be closer to a wedding in Tampa that night and we were flying out the next day. Unfortunately I kind of wished we stayed at the Springhill suites & paid the extra money for another night. While we were a bit closer to the wedding we attended I was not happy with the location of this hotel. There was nothing in walking distance I didn’t feel it was a nice area, our room had a musty unpleasant smell and I didn’t feel that it was clean. As compared to the Springhill Suites we had just come from it felt run down.

The hotel is very good, but the beach has nothing to do with them. The beach is in the other direction and is shared by the park. The quality of the beach is not good. If you go, the hotel will send it to you for free. The hotel’s swimming pool is very good, and it’s very comfortable to bask. There is a Spanish seafood restaurant next to the hotel, which is great, especially the paella.

Wonderful stay. Exceeded our expectations. Clean and accommodating. No reason to leave the grounds as they have everything one needs. Reminded us of being on a cruise ship. Balcony King on the gulf side was a perfect room to wake up and see the sunrise. Ate at Mainstay Tavern twice. Both times waiters were fantastic (actually perfect). Food was superb (grouper sandwich and mojito is a must order). Our stay occurred during the International Citrus Conference. All rooms booked and people everywhere. Every single staff was beyond helpful, friendly, professional and over accommodating. Sheraton Mgr, a standing ovation for your team!

Spent a week at this fantastic hotel. The location is just perfect. All staff were friendly and very helpful. Raphael on the front desk went above and beyond to ensure we had a great stay. We were fortunate to be there the week before hurricane Ian, hoping everyone there is safe and well and the hotel hasn’t suffered damage 🙏🏻 We will definitely return when we are in the area. (Recommend paying the extra for a full ocean view - amazing to watch the dolphins from the room)