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My stay was excellent, and I appreciate that the hotel allowed me to retrieve an item I had left in the room, which was impeccably clean.

The Delevan is one of my favorite hotels. The staff is friendly and accommodating. The airport shuttle arrived before we exited baggage claim, and Sonny, the driver, was personable and efficient. The rooms are well-appointed and comfortable, and the restaurants, including the new Petra, are stylish, reasonably-priced and the food is excellent. Reliably pleasant all around.

Great location. We stay here often from Toronto, Ontario. Always clean and close to everything for us.

The hotel is very beautiful, there is a big bathtub in the big bed room, the kids like it very much. There are shopping centers not far from nearby. It is a 30-minute drive from Great Falls and Buffalo! Free parking, breakfast is relatively good!

The hotel was nice clean breakfast was good. The room was clean check in was easy. If I have any issues it is a personal issue that we found the mattress to be a little too firm. But again this is a personal preference not a real issue towards the hotel.

We had a wonderful stay here. The rooms, while lacking amenities, were clean and cozy. The place is pet friendly and always has plenty of free coffee in the mornings. Was pretty quiet and the staff was super friendly and accommodating. The rate was extremely cheap too, the cheapest around.

The photo shows the sunset from our hotel room. The room was well designed and I especially liked the bathroom shower, which reminded me of an expensive hotel. There was a wide variety of breakfast options. However, it was unfortunate that the laundry room was broken and could not be used.

We stayed at Tru by Hilton Williamsville on 8/25 and 8/26. At check-in, a very well dressed woman, not in uniform, so I assumed was at a management level, was standing front and center at the computer. I thought that she was about to check us in. Without eye contact she said, “I wasn’t, but, I will.” Clearly annoyed. (Strike one) We requested she also check our Hilton points. Since we were going to use a credit card different than the one on record with the online reservation, the response was that she “wasn’t able to do it”. (Strike two.) That evening a very cordial uniformed desk staffer very quickly verified the points for us. Aside from our well dressed “friend” the rooms were spotless, the rest of the staff was very welcoming. We’ve stayed there twice. The dismissive manner we received at check-in means there won’t be a third time. (Strike three.)

It is a relatively old-fashioned hotel type, but the English at the front desk has to be very standard, there are not many types of breakfast, but it fully meets the needs, the proprietress and each table say hello and chat, the surrounding environment is also very good, unfortunately did not go shopping.