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My Fiancee and I stayed 2 nights at the Ayres Laguna Woods 8/26-8/28 room 123. Housekeeping is frequently The floors were absolutely filthy! Unfortunately, we neglected to pack our slippers. I have attached photos of our feet 30 min after showering and walking around only inside the room. In addition, a photo of a washcloth with only a small amount of water dampening the cloth. The floors had obviously not been mopped in a very LONG TIME. In addition, the Mattress was broken down, the box springs squeeked loudly at the slightest movement. I must state that it was difficult for me to write this review as I have worked in the Hospitality and more specifically the Hotel/Resort industry for many years. Even more specifically I have worked within and lead the Rooms Divisions of multiple Hotel Brands and Regions. I always over look the small stuff as Housekeeping can be a thankless and under appreciated element of a Guests stay. I attempted to speak with a Manager upon our departure Sunday morning but was informed that no Manager was available for me to speak with. I typically don't write reviews, particularly negative one's but in this case I had to make an exception and can not in good faith recommend this Hotel.

We enjoyed our stay at the Laguna Hills Lodge. The property has an excellent location for visiting South Orange County and the freeway exit is conveniently located a couple of blocks from the hotel. The area has a lot of budget friendly eating options within walking distance of the Lodge, we are particularly fond of Tacos de Birria Los Carnales! The front desk staff provided excellent service and we really liked being able to check our bags for several hours after we checked out. Our room had comfortable beds and all the amenities including a complimentary breakfast. The price we paid (several months in advance) was very reasonable for the Southern California location, and we were just 15 minutes from the SNA John Wayne airport.

As about me, I was perfectly happy with this hotel. My room had a balcony and I enjoyed sleeping with open doors and fresh air. It was great. Noise from the highway was constant. But, with the closed doors, you will be fine. I did not use any other of their services, cannot comment on those. But, sleep was great. Thank you very much!

This place was clean. This place was accommodating. The free breakfast was probably our favourite part. It was delicious. I have nothing but good things to say about this place aside from not getting our room cleaned when we went on a family outing. We were gone all day and hoped we’d have clean towels and our beds made when we returned. But this place is quiet and felt safe. I’d definitely stay here again.

Do not stay here. Where do I start...oh yea, from the beginning. They advertise a restaurant in the hotel so getting in around 8pm, we figured this would be the best place to go just to save time. They're supposed to open until 10pm but when we arrived, it was closed. Apparently, the cook didn't show up that night so they had no choice...it was never open while we were there. Then needed ice...walked around the hotel to all 3 ice makers...all broken. Woke up in the morning, was going to make coffee in the room...the K cups were there but NO COFFEE MACHINE! Had to go to the front desk and they had one sent up. Got it all set up, looked through the K cups, no regular coffee. Back to the front desk to find regular K cup but they were out. He eventually found some but too late, we were gone for the day. Now the room...pillows sucked, they were just way too thin, as in thin like a sleeping on a blanket. The bathroom door wouldn't latch so we were unable to lock the door when using the bathroom. But the worst part of that frickin bathroom door was it squeaked! If anyone got up in the middle of the night to use the bathroom, everyone in the room woke up because of the noise. The one bright spot was their breakfast and their breakfast attendant Joe. He was very friendly and pleasant to talk to.

The hotel facilities are really clean and I like it. Thank you ㅏㅂ.

Very new hotel. At that time, I saw that it was owned by Hilton, a family hotel with many tourists with children. The room facilities are very new and very clean. There is an open kitchenette in the room, which can boil water and has a large refrigerator. The bed is also more comfortable, king size. Especially the sound insulation is very good, our room is on the side of the highway, but the noise of the car outside is completely inaudible. The breakfast buffet is also good, although there are not many categories, but the provided are delicious, all pure Western style early. We arrived at the hotel in the early morning. There was a person at the front desk. The check-in was very fast, but the front desk staff was very small. The luggage had to go upstairs with a cart. The hotel also has a parking lot. The overall stay is not bad and cost-effective. recommend!

#Praise# Satisfied with bedding comfort, safety, cost-effectiveness, adjacent restaurants, toiletries; stayed at the hotel for two nights and felt very good! The room layout is reasonable and the facilities are complete; the staff service attitude is very good; especially the buffet breakfast is rich in variety. The only regret is that Wi-Fi in the room is basically not received.

When I arrived I was greeted by a sign in the counter saying someone will be back in five minutes, should have said ten. My credit card imprint for incidentals was taken on an old imprinter on a piece of paper which now sits who knows where? I had to walk through a wall of water pouring through the ceiling on the second floor walkway. Literally a wall of water. As I walked into the room there was a musty smell and many cosmetic flaws (wallpaper peeling) and possible water damage that was poorly repaired. Soffit above sink was only about 6 feet tall causing many head bumps. Bathroom was poorly lit and there was some mold on the ceiling in the shower. There was no attention to detail anywhere. All spaces were dated and needed updating. Stairways weren't marked well I had to look at map in room to find their locations. When i did use them they were dirty and were clumsily repaired including screws used to Hold down the plastic traction coverings. Tripping hazard? I booked this online. Maybe they give the online bookings unremodeled rooms? Pool had debris on the bottom. I won't ever stay here again. Staff could use hospitality training also. Not friendly not hostile either just didn't seem professional or outgoing. Fridge and micro were stacked several feet from desk and looked out of place. Two lights weren't plugged in and the clock was not set even close to the correct time. No attention to details. I took photos, but apparently it's not possible to attach them when posting from a mobile device?

The hotel is very good, the health is good, the bed is a bit high haha. In short, is it good?