The location is good. The room is nice. But the receptionist that checked me in was not at all friendly. She didn’t give me the complimentary water. When I asked another receptionist the next day, she apologized and gave me the water. After I checked out, I saw a charge for the “complimentary” water. That is unprofessional and wrong. If they do not want to give complimentary water, they should just tell me when I was there. Do not charge guest’s credit card without their consent. Disappointed. Do not recommend. Hilton should use this feedback to improve their staffs.
Although my husband and I liked the location, the room was not clean. The curtains were torn and dirty, we asked for new towels, and the sheets needed to be changed.
I booked the hotel and got confirmation form Trip.com about the successful booking. After a six hours drive with little kids, we arrived at 8.20 pm and got told that the hotel is booked out. Middle of the night we had to find another hotel for 5 people in Baton Rouge. Very poor job by trip.com....they did not even called us. As Elite member, I also shocked about the response from the hotel...nobody called, nobody cared....will not booked here again (either business or private).
102 reviews
3.8/5
Price from
PHP 6,852
per night
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Elevate your sense of wellbeing through a nature-inspired environment at Element by Westin® Baton Rouge South. Intuitively constructed with a focus on efficiency & sustainability. Element helps you stay connected & balanced with every detail. Smart design of Urban Residences, our guest rooms feature maximized space, spacious airy Studios & One-Bedroom Suites. Each suite is designed with fully equipped kitchens, spa-inspired bathrooms, signature Westin Heavenly® Beds plus fast free WIFI. Enjoy our signature complimentary RISE Breakfast to start the morning off right. Choose healthy options including hot cook-to-order menu items, fresh granola, whole fruits, premium coffees and Chobani yogurt bar. Our unique, Element Studio Commons 4-Bedroom Suites, are designed for groups to spend time together or meet in private setting. Location! In the heart of the Baton Rouge Health District, Major Hospitals, specialty clinics, Mall of Louisiana, Towne Center, Perkins Rowe, Dining, Attractions, LSU, Southern University
Their 3 bed room (including a sofabed) was nice.
Sofabed was clean/comfortable and it can turn into two small beds or one big one. We liked it so much we booked the same room twice.
Customer service was excellent. Everyone was welcoming, friendly and trying to contribute to our enjoyable stay! I was impressed both mornings at breakfast, the manager came to check on our level of satisfaction. He genuinely seemed to care that we were happy. Speaking of breakfast... It's delicious! Fresh and favorable selection. Healthier choices and southern comfort yum! Their waffle batter was amazing! Very impressed. All good things to say. As a repeat guest, I would stay again. :)
Extra beds can be used, some hotels will charge $10 a night, and some hotels do not need money. Breakfast hotels are generally available, no need to consider when booking, very simple meals, bread crumbs, milk, coffee, orange juice. Standard American INN hotel style. Hollday, Days... A lot of Inn hotels are similar.
Hotel services was excellent. The suite I had was spacious, clean and comfy with everything that is going on with COVID. I felt safe here, I will been staying at this location again.
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