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I reserved my room through a third party site, so I was a little skeptical. The bulk of the trip I was going to be solo so I wanted to make sure I would be farely safe. I called the office about 4 or 5 times to ask random questions before the deadline to cancel with 100% refund. The office staff was always really nice and friendly. They never made me feel like my questions were silly or trivial. I was also arriving after their office hours and they were quick to reassure me all would be fine. The Resort grounds were extremely clean with lots of tropical plants, butterflies and baby lizards. The buildings were u-shaped with plenty of parking and lots of lighting at night. The pool was just the right size for kiddos and adults with lots of lounge chairs around the borders. There were also a few covered areas to enjoy lunch by the pool. Again the area was very clean. The bay area behind the property was very serene, had boat docks and included an area for those who might want to fish. Even though there were tons of families the property was quiet both day and night. As for my room, I LOVED IT! It was updated and very clean (how many times have I commented on the cleanliness of this entire property, LOL). The room I rented had a queen bed in the main bedroom and a murphy bed in another space off the living room. That room was so bright and sunny in the mornings. The space was decorated with beach and water themed items, that made me smile. I went grocery shopping and utilized the kitchen for cooking breakfast. The kitchen was stocked with a variety of pots, pan, and other cooking dishes. They had glass plates, bowls, silverware, cutlery, glasses and cups. You only need to bring your food and any foil you might need. The appliances were full size and in good condition. There was a coin operated washer/dryer on site, but I didn't use that. The beach was located directly across the street from the office. My room had beach chairs and umbrellas with carrying straps, a cooler and some mini wave boards. The floors were laminent and there was a broom and mop in the closet as well. They had small sample sizes of things like lotion, soap, shampoo, dish detergent. I would definitely recommend this property and look forward to staying again.

I’m going to start saying that this family vacation was sweet and sour. After looking around and have my concerns because some of the reviews I decided to stay here anyways. I’m going to start with the positive things. Breakfast- pretty nice, there was a variety eggs, pancakes, fruit, cereal, bread, etc. Ms Penny at the breakfast station was nice and polite. The room that was assigned was clean, the bed was comfy. *now let’s go with the next… 1. We arrived around 6pm, I proceeded to check in the lady at the front desk agent I’m not going to say her name but stars with Y (very unprofessional) told me that I was checked in. I was (what?) no I’m sorry but we just arrived, she was yes you are, I was no, then she mentioned another person name with my last name and said are you sure you are not _ _ and I was so now I don’t know my name :/ I was no ma’am that’s not my name. So the other person showed at the lobby because they assigned the wrong room… that means they assigned somebody else to my room without check and compare the name on the id and the credit card :| si the hotel manager came and reassigned another room for me and for the other lady, at this point the front desk lady said but there is no more housekeeping personnel and I was OMG, so after we finally got our room (finally), Sunday afternoon I told my husband we are having a good time with the kids let me see if I can extend one more day, so we can do something else with them, I proceeded to the FD and talked to the gentleman (Don’t remember his name) he said well to extend a night is 149, I said ok let me talk to my husband I’ll be back, when I went back who was there again Ms Y, so I said Hi I want to see if I can extend one more night and she was well is 159 and I was OMG here we go again. I was Ms Y! I came here a moment ago and he told me another price and she was no, he was incorrect, I was online is 136 and you are telling me that is 159. You know never mind. At this point I was so upset that I call Guest relations and explain everything from the beginning, they call the hotel and the lady told the Guest Relations agent that non of that happened and I was like whattttt, so now she was calling me liar ??? To put the cherry on top when we were ready to checkout and put our luggage in the car, we noticed that someone hit our car in the parking lot ( I thank God that wasn’t that bad) at this point I was so frustrated!!! We asked the Front desk and guess what?!?! There was no cameras in that side of the building! Yes, no cameras in a side where there a door with no lock and anyone can enter to the premises and have access to the rooms. I worked with hotel industry for more than 15 years and this was a terrible service and experience ! Picture of the good and no so good!

I booked this for my wife to attend a religious speaker near by this hotel. My wife arrived late and was not greeted how any customers should be greater. ONLY ”ID PLEASE!” As my wife searched for her ID he said another ”I SAID I NEED YOUR ID” The next day I get a call from the woman at the front desk say that I was staying in two room and I would be charged and I needed to figure out what room I wanted to stay. I called my wife to ask what was the situation with the ac that made her change room. She did not change room nor complain about anything. The woman in the phone said ”Well we need to figure this out and someone needs to move the luggage to one room or we are going to bill you for both rooms” I told her she was wrong my wife was still in the original room. I ask to talk to the manager she told me they would not call till Monday. Insulting us and insinuating that we were defrauding an inn keeper. Stay June 23 to June 25. I have messaged in the app and the text message service the hotel uses with out any responses.

The hotel is very good, but the beach has nothing to do with them. The beach is in the other direction and is shared by the park. The quality of the beach is not good. If you go, the hotel will send it to you for free. The hotel’s swimming pool is very good, and it’s very comfortable to bask. There is a Spanish seafood restaurant next to the hotel, which is great, especially the paella.

Really enjoyed our stay here recently. The housekeeping service in particular was outstanding. Also impressed with the friendliness of any employee with whom we crossed paths Room was comfortable and you can’t beat the location. Easy walking distance to shops and nearby restaurants, if you want to venture out for dining. Between the pool and the beach, it really has all you need for a few days of relaxation. Only negative during our stay was that the workout room was closed. I can imagine it gets pretty crowded during peak season, but on off times, it is a great choice. I would definitely return.