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Upon arriving at my room (#442) on the evening of August 20, I was hopeful for a comfortable night's rest. However, within 20 minutes of laying down, I was horrified to discover a significant number of bed bugs crawling onto the pillow and bed. In response to this alarming discovery, I immediately contacted the front desk to report the issue. The attendant who assisted me was courteous and provided me with an alternative room. However, it became evident that the staff were ill-prepared to handle such a situation, as no proper procedure was followed to address the bed bug infestation. This lack of preparedness and knowledge only added to my distress and frustration. The problems did not end there. In the new room (#445), I encountered multiple additional issues that made my stay even more uncomfortable. The toilet in the new room emitted constant noises throughout the night, disrupting my sleep. Furthermore, I was unable to rest until 3am due to the fear of inadvertently carrying bed bugs with me. I spent a significant amount of time cleaning both myself and my belongings to ensure I did not inadvertently transport any pests. Additionally, I noticed a stain on the mattress cover in the new room. While I did not request a replacement mattress cover due to the late hour, it was disappointing to find such an oversight in the cleanliness of the accommodations. Perhaps the most concerning aspect of my experience was witnessing the lack of awareness regarding the bed bug infestation from the housekeeping staff the following morning. I observed two cleaning personnel attending to the infested room as part of their regular routine, seemingly unaware of the situation. This oversight raises serious concerns about the hotel's cleanliness and the training provided to your staff. I sincerely hope that this draws your attention to the urgent need for improved training, procedures, and accountability within your establishment. As a guest, I expected a comfortable and safe environment during my stay, which unfortunately was far from the reality I experienced. Furthermore, I wish to highlight the substantial impact these issues had on my intended business trip. Our company specializes in clothing, and due to the bed bug situation, we were compelled to cancel the entire trip from August 20-24. Given the nature of our business, the potential risk of bringing bed bugs to our clothing warehouse was not acceptable. As a result, we incurred significant financial losses due to flight, accommodation, other expenses, and the wasted time of our team members. This unfortunate sequence of events not only caused financial strain but also disrupted our professional commitments and operations. It is my hope that by addressing these concerns, you will not only enhance the quality of your hotel's services but also acknowledge the tangible business-related setbacks that arose from this situation. I appreciate your attention to this matter and look forward to hearing from yo

My husband and I stayed here with 2 small children 2 years and 7 months. We were really impressed how the staff looked out for our kids. They always made sure we had enough food and drinks at breakfast and gave us snacks and water for the day when we go out. Excellent service and great location. Room was clean and perfect size for us to have enough space to put up 2 pack and plays for the kids.

We were just stopping in for the night to rest before traveling on. Room was clean Beds comfortable Price was awesome The absolute only downfall- there was a large group of people smoking outside the room beside ours and the smoke drifted into our room. It was a little sketchy walking from the parking lot to the hotel room. I would’ve been a little nervous had my husband not been with me. We checked in very late at night. If you are planning to stay, maybe just plan on checking in before dark.

From the outside it appears as a newly renovated hotel. But after checking in and getting to the room it was clear that it was a good bait and switch. Someone must have checked out and took the light bulbs and the phone cord, old and outdated room and decor. Shower head broken and leaked down cause the floor to be soaked and the tub floor was peeling and had been painted with spray paint. Staff was helpful and friendly. 

Hilton has improved! They have truly up’d their game. I switched to Marriott for years because the Hilton quality had dipped. This hotel has restored my satisfaction with Hilton! The room was roomy and delightful. Great for business as well as relaxation. The shower was ah-mazing!!! Excellent water pressure and HOT water!! The hotel was very clean and the hospitality of the front desk and the cleaning staff was excellent. Rosa was my very kind housekeeper and she truly went above and beyond. I will definitely be back to this hotel!