Best Hillside Hotels

To Whom it may concern, my experience with this hotel was not a good one. When I first checked in on 8/14/24 The checked me into room #257 which seemed to be a storage room with paint buckets and different things. So I walked back to the front desk and explained to the guy at the front desk that the room was a storage room. He said I thought i put #207 I said no it was #257 here is the video that i took with the key and room number. The guy at the front desk said and the door opened? I said yes. He apologized then gave me another room. #221. So I went to that room to inspect it to make sure it was ok, only to discover that there were stains on the sheets and black mold in the bathroom on the cieling. and it looked to have been painted over, and not done well. I then went back to the front desk, They guy was leaving for the night and a female was there so she gave me another room #357. She stated to let her know how that room was. To my suprise it was better. I think the the hotel can be upgraded a little more and housekeeping should make sure they are verifying that the cleanliness of the room is up to par. I then parked in the back of the hotel, to be closer to my room, and none of the doors let me in with my key i had to walk all the way back to the front of the hotel just to get into the building. When I got there the guy at the front desk stated that we can walk out the doors but we cant get back in. I then asked then what the point of the doors having key access if the keys wont work. a little frustrated at this point. so I left it alone. I thing I should receive so type of accommodation for the inconvenience. Then there was a $12 fee per person for breakfast. I thought Breakfast was included. But that was that. Also the coffee machine didn't work in the room. I was not happy. But the DNC was in town and there was no other place to book everything was sold out so I stayed, But I was not happy at all.

Everyone makes me feel like family and with respect. I give them back what they give me. No issues with the employees. Friendly, I think of them as part of my family. So glad I choose the hillside location for my in Between housing.

The check in staff were nice. The check out guy, not so nice. They’re all wearing regular street clothes and you can’t tell if they work there or not. The check out guy talked so fast and seemed aggravated if asked to repeat himself. I had an issue with the first room where the lock wouldn’t catch, the second room was nice but the heat didn’t work. The third room was fine. The gentleman who helped me with all the rooms was soooo nice and patient and apologetic. They give out a grab and go cold breakfast upon checkout. I suppose that is because of the pandemic.

This hotel is located where I needed it to be for this cost. Near work and not far from restaurants and shopping. Service was average nothing special, clerk checking in was friendly enough and the one in the morning was a bit more charming which created a balance. Room was somewhat clean, although there were what appeared to be a few food crumbs on the carpet in one section of the floor of the room, but I feel like that was more likely than not outside of the normal for this establishment. Overall it was a nice place.

On the day of arrival, the front desk informed the booked room that there was one room left. Fortunately, the room type was upgraded for free. The overall service was not bad. The room was clean and the breakfast was a bit simple. The hotel WIFI was not connected to the Internet on the second day of check-in. It was good when I checked out on the third day. The efficiency was a bit low.

We spent our honeymoon weekend at the Drake. It was a fabulous hotel and the customer service was top tier. We especially received excellent service from Rigo and Maria in the Lounge bar area. They congratulated us on our wedding with so much excitement and the next evening remembered us and showed even more hospitality. They made our stay absolutely incredible! The Drake Oakbrook was an outstanding experience for my new husband and I.

Breakfast is not bad, there are quite a lot of categories, I am taking my children by car and I feel very good. The parking lot is large and the parking space is sufficient. There is a shopping center next to the hotel. It is very convenient to eat and eat. There is also a car wash shop next to it. The self-service car wash is $3.

Chef Jeffrey Dobbs was outstanding and the bartender David made a very good Old Fashioned for me. Chef Jeffrey cooked up a salmon dinner perfectly. He also whipped up a delicious dessert of ice cream, chocolate brownie with fudge sauce. Chef came out to say hello and was quite personable. Five plus stars for Chef Jeffrey!!!! Your people at the front desk in the PM hours were not the sharpest and or attentive. Walked by the front desk many times since I stayed at this property five nights on two different business trips. The evening front desk group looked as if they did very little to nothing productive. Just standing at the front desk waiting for their shift to be over. Note: There were other more competent looking and productive people at the front desk that showed interest in what they were doing during the morning hours. I'll stay at this property again because Maria who is the breakfast hostess in the morning is very nice. Your breakfast selections and quality is excellent. Kudos to Chef Jeff again for the breakfast quality/taste and of course Maria who makes sure each guest is attended to and coffee if hot and ready. See you next time.

We really enjoyed our stay here. It’s a cozy , very clean hotel with a pool. They allow dogs which is a plus for us! Close to the Oakbrook mall where they have lots of shops and restaurants. The front desk staff are always friendly and helpful. We would definitely come back to stay again!

Absolute worst Hilton property I’ve stayed at in recent memory. ACs weren’t functioning properly and were blowing hot air making it very uncomfortable and hard to sleep. You got a different answer depending on who you asked. Front desk said engineers were working on it, a maintenance member said it had to do with the weather and they still had tarps on top of the units on the roof, another front desk associate said certain wings of the hotel just don’t cool off as much as others which turned out not to be true after I switched rooms, and it was just as hot. When I say hot, I’m talking close to 80° inside the room. I know because I bought a temperature gauge and brought it back to the room to find out. The hallways and lobby are much cooler than the rooms. Everyone was complaining and the hotel did very little to accommodate the concerns. I was told they could check me out so I could go to another hotel if I would like. Another solution from one of the hotel staff was to put me in a room with a balcony, and they said to prop open the door and let the air flow through. Meaning both the balcony door and the hotel room door. I would like to say Crystal and Sam in the evening at the front desk tried to help, but I believe their hands were tied in what they could do for the actual air. They offered a fan and waters. They were very friendly, despite how uncomfortable it was. Inside the room was very rundown. Several security items were broken, including the safety door latch, and there was no way to lock the sliding door or sliding screen on the balcony. In addition, the bathrooms were filthy, and a lot of the fixtures coming apart. See the pictures. Stay away at all costs. Plenty of other great options anywhere but here.