Search Your Hillandale Hotels

The room on the first floor of the hotel is facing the parking lot. Don't step on the pit when you check in.

I generally feel confident about the experiences I’m going to have a Courtyard property and this location lived up to that. It seemed to have the traditional Courtyard layout but it was apparent that this facility has been renovated relatively recently - everything looked fresh and up to date. Our room was clean and comfortable. We had breakfast at the cafe in the lobby one day - it was surprisingly good, but a little pricey. We were a little disappointed that our room was not made upon each day. Upon inquiry, I was told that they don’t do that, but that seemed like something they should have told us at check-in. Also, the hotel was generally pretty quiet…except for the raucous party happening in the room across the hall one night! When I shared this with the front desk the next morning, they didn’t seem terribly concerned.

Title copied from another reviewer who I totally agree with. Five guests ahead of me and it took 35 minutes waiting for my turn. To save your spot 1n the check-in line, you couldn't go sit on available lounge seats obviously. There were 2 check in stations but only one was in use by Michelle. Wait was so bad that I offered to come and open second service station just to get things moving. My local Autozone in Philadelphia salespeople greet every customer at the door but at no time did Michelle acknowledge guests or even attempt to explain long line to assure customers with ”I will be with you shortly” or ”apologies for the delay” or ”the storm crashed our computers” or similar. This leads me to conclude, with some accuracy that an extremely long check-in line is THE NORM at this location . . . . The hotel did have some good aspects, such as nice rooms and adequate gym facilities. However, they were totally overshadowed by the woeful first impression at check-in. Breakfast is also an EXTRA COST add-on i'e - not included in the daily room rate. At the very least, IHG should have added it as a freebie to compensate the guests for the long check-in. IHG must be unaware that most, if not all the guests are coming from a distance - such as a long drive and/or flight, COVID protocols at every stop, TSA rules, etc. By the time most people get to the hotel, the last thimg they want to deal with is another TSA or DMV-type line just to check in. TSA line is understood. DMV line also fully understandable. Long hotel check-in = unfathomable. If I were the front desk clerk I would start with: ”Welcome to Maryland, home of Chesapeake Bay. I do apologize for the long line, if you'd like to have a seat in our comfortable lounge chairs, please put your name on this list here and I will call you when it's your turn. How was your flight/drive? May I get you a chilled bottle of water?” Above will show compassion for your clients, get IHG a better review and soothe travel weary customers Unless IHG considers above outside of their capacity . . . IJS

Semre was of great help, she made sure I was accommodating with the same room I’ve been in, she checked me in asap, the breakfast here in the am are amazing, I will recommend a stay to anyone, the facility is clean and comforting, they make you feel wanted

Next to Washington, Maryland, it takes 40 minutes to drive to Washington. There is everything around, and there is an IKEA. The hotel itself is very good, clean and friendly. The most commendable thing is breakfast, good taste, variety, is a rare breakfast at this price hotel.

This was a good location for a game at Maryland. The location is just off the beltway and there are some restaurants and other shopping within walking distance of the hotel. There was a security car parked in front of reception and this gave a good feeling. The parking lot is free. The rooms were clean and the linens smelled fresh. Reception was friendly with information. Seemed like a good location to stay overnight and catch a game at the University.

The price is relatively high, the service and facilities are general, the location is about 15 kilometers from the White House, the morning is very simple, but compared to the price, this hotel can still choose.

This hotel, although, conveniently located, is on a very, very, very busy street. Very close to the University, and a lot of fun places to eat and hang out, but it comes at the cost of being in an ever so slightly “shady” area. Once inside the hotel, you forget about all of it, and the staff do an excellent job of making you feel welcome and this older property. I will agree with some of the other reviewers that it is conveniently located to the green line, but we were unprepared for all of the fees associated with parking and riding in to DC. We wish we would have reserved parking lot in town and just driven.