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Have stayed here a few times because it is so convenient to appear on CBS, right across the street. However, last visit was a NIGHTMARE! I arrived late and had a few trips to carry everything up and was over heated from the exertion so thought nothing of the room feeling stuffy- assumed it we me, not the room. However, after getting settled in and ironing my clothes for the early morning appearance on television, I was still warm. I tried to adjust the room temp by setting climate control to AC and to lowest temp, but the room never cooled below 79 degrees (according to the temp on their own room temp gauge on the climate control unit) see pix. With my having an early studio schedule time, being all settled in, and needing to sleep, I did not want to call the front desk at midnight to be shuffled around, so I tried to sleep but the heat in the room made it impossible. Thinking a cool bath would help, I attempted to fill the tub, but NO stopper was present. I resorted to sitting in an empty tub, splashing cold water on myself to cool down enough to be able to sleep. Needless to say, I did not look rested when I appeared on television a few hours later. A very disappointing stay.

Chris @ the front desk is the only reason I’m giving a 5 he goes above & beyond to help you out & make sure things are taken care of for you housekeeping on the other hand gets a 1 terrible they need a staff of Chris’s

The front staff was extremely rude, I got in my room and discovered it was only a shower and I have a toddler who can't take showers so I called up front and was told because I booked on a third party site I got what I got even though the room description pictures showed a bathtub. I felt like they looked down on me for using a third party instead of going through them.

The hotel is quiet and spacious. Too late passengers have a phone at the front desk, pick up it will ring, you can contact the staff. Very cost-effective hotel.

Lets begin by saying if there were and overall rating less than 1, I would use it. First, upon arrival, we were met by a desk agent that acting like we put her out by coming to her desk. Upon entering our room, we were greeted by a used bar of soap in the bathtub accompanied by pubic hair. In the refrigerator, there were 2 styrofoam boxes with take out food in them. I came on a football weekend and was charged over 300% of the normal rate for the weekend which is understandable IF: you get what you pay for. On Saturday when we returned from the game, both rooms we had were not cleaned, no garbage taken out, beds not made, etc. I went down to the front desk and asked ”Miss Personality” why our room was not turned. Her answer: I just came in, I don't know but we are understaffed. I asked her if she had any towels and washcloths and you would have thought I asked her for a million dollars. She proceeded to give me 1 towel and 1 washcloth (for 2 rooms). Sunday morning as we left to go out for the day, there were 3 housekeepers and the front desk agent sitting out front eating and smoking. I just knew we were going to get service as there was help. Upon returning, the rooms again we untouched. I proceeded to go to the front desk were I had to yell to get ”Miss Personality” to come out. I asked her again why the rooms were not cleaned. Her answer-”I don't know, I just got here” then ”we are short staffed”. I told her this was unsatisfactory . She just looked at me. I asked to speak to a manager. She said none were available. I proceeded to demand to speak to a manager- she just stared at me. As I expressed my displeasure I asked for her name- she refused. I asked what she was going to do about this and she proceeded to walk away into the back office. The quote on the back of my invoice ”At Country Inn and Suites by Radisson, we have one goal to treat guests like family. We do this by delivering warm and personable service with a touch of home” What a crock of SH*T. Do yourself a favor and stay away from this pit.

The hotel is small but clean and self-service laundry.

There's a smell in the room