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GGuest UserGreat place for a long weekend to celebrate a family wedding. Staff very friendly and helpful. Room was updated and very clean. Bed was very comfortable. Loved the pool to relax in the morning before the wedding. Even though the hotel was completely booked with mostly families with kids participating in the Cal Ripkin baseball experience, we weren’t bothered with excessive noise. I was actually surprised at how quiet it was. Overall wonderful weekend!
AAlbert GWe stayed in the Quality Inn & Suites in Edgewood for 9 nights. Because of CoVid, we experienced the following issues: • No Breakfast • No Pool • No Gym • Very infrequent housekeeping (2 times during our 9 night visit) Their website made no mention of these omitted services, nor were they mentioned on our reservation confirmation. When we arrived at the building, we saw a sign announcing that there would be no breakfast, pool or gym. When we checked in, we were not told about the limited room service. After two days with no room service, my wife called the front desk and were told that room service would occur twice a week. She explained that we needed fresh towels and additional soap, shampoo, and coffee. The man at the front desk said we would get those supplies at 8am the following morning. She explained that we had a very early morning and that would be too late. He said we could come to the front desk for supplies. We went downstairs with our dirty towels and ice bucket. As I went to fill the ice bucket, my wife went to the front desk with the towels. She said the man there continued to look down at his computer screen and ignored her until she said “Hello, aren’t you the man I just talked to on the phone?” Only then did he look up. He went to a back room and got us a couple bath towels. She had to ask for additional hand towels and wash cloths. She had to specifically ask about the other supplies. He went to a closet and found soap, then went to another area and found shampoo. Still no coffee. After asking again, we got two servings of coffee. No part of this interaction was hospitable. Edgewood is not the best area in Harford County, and we knew that ahead of time. What we didn’t expect was that the hotel had at least two exterior doors that did not lock. Each had a sign saying a room key was required to open the door, but the locks were broken. Anyone could have entered the halls of the hotel. One morning when we were leaving our room for the day, we went downstairs and there were three Harford County deputies standing in the hall outside of a guest room. That’s not something we ever expected to see in a hotel! The hotel had at least 3 ice makers. Two on the first floor were working, the one on the second floor was not. An “Out of Order” sign was on that machine. It remained that way throughout our stay. The temperatures were very high during our visit. The hallways were warm and some days smelled of mildew. On other days they smelled like air freshener. There was black mold on the exterior of the building near the back door closest to our room. The air conditioning in our room worked fine. Of the hotels in the area, it was the least expensive. The room seemed to be clean and the bed was comfortable. When we did get room service, it was good. The internet connection was fine throughout our stay. The same brothers who own this hotel also own the LaQuinta and the Hampton Inn adjacent to
Prebooked . Easy check in for overnight layover. Disappointed with the condition of the facility. Beds appeared to be clean and comfortable, although the bedspread had some soiling. Carpeting, phone, and bedside lamp were dirty. The mini fridge smelled bad. The shower had black mold on the bottom grout. Breakfast was good. This former Sleep Inn, now Wingate, is what I would expect from the former. Will avoid this property in the future.
GGuest UserI easily booked online. The staff there was friendly and efficient with the check in. My room was nicely decorated and clean. The bed was definitely comfortable. They offered breakfast. I was pleased with my stay and definitely i will return to this location.
Sold my house and moved to Bel Air. Stayed at Extended Stay America and I had a great experience. They make you feel like you are home and most of the guests that were staying there are long term guests. My kids were happy and actually didn’t want to leave the hotel.
KKarenhad wedding and needed a place to rest overnight. Good place for the price. Comfortable bedding. Only downfall is the smell of cigarettes in hallways. Room didn't , which was good. Suggest non smoking floors.
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