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4.5/5
Excellent
This was our first time staying at the Hampton Inn in Grand Forks. Check in staff were friendly and easy to deal with. We stayed in a accessible room on the second floor, facing the back which had a walk in shower. The room was large, very clean, and very comfortable. It had a comfortable sofa, desk chair and standard chair all just right. The television could be swung from the wall to face the sofa or the bedroom. We were very happy with our two night stay. The only thing we found awkward was the experience in the breakfast room where breakfast was served from 6-9am. On our first day the female attendant was chatty and hovered around the area waiting to converse with guests. We were cordial. The second morning a gentleman ”Mr. Ben” was attending to the guests and the breakfast supplies. He got much too comfortable with each table of guests. There is no way I need to know his whole family history, and how his inlaws both have dimentia, and how he needs money to get them into a care home, and all the squabbles he's having with their kids, and on and on and on. He repeated the same story to everyone who entered and it took ten to fifteen minutes to disengage him. I'm not the kind who likes to know everyone's business at breakfast time. Both attendants need to be reminded they are there to do a job and to limit their greetings. As for the breakfast, it was mediocre but enough to start our day.
Lots of parking,check in was quick.The hotel lobby is very clean.The colours are very inviting.The room is spacious with a microwave,fridge and coffee maker.It is updated and modern.It is clean but the housekeeper needs to pay a little more attention to hidden spots as a housekeeper I notice things.Beside the bed between and behind the nightstand was toenail clippings.Furniture should be pulled out.Very quick 7 minute walk to Columbia Mall and restaurants.Pool is clean and warm with 3FT to 5FT depth open from 6am to 11pm adults only from 11pm-midnight.Breakfast has eggs,sausage,waffles,toast,bagels,yogurt,fruit and a pretty big space to eat.Staff is friendly
MMichael CTHE BEST CUSTOMER SERVICE I EVER HAVE HAD. THE MANAGER HAD A FULL HOUSE BECAUSE OF CONCERT NIGHT BEFORE. I WAS TOLD NO CHECK ON UNTIL 3 BUT EVERY HOTEL IN GRAND FORKS. MRS. HAYES SEEN THE TIRED CHIILDREN AND WORRIED ADULTS. SHE WENT ABOVE AND BEYOND WITHOUT QUESTION OR HESITATION. THE ABSOLUTE BEST CUSTOMER SERVICE. DAYS INN MRS.HAYES WAS THE ABSOLUTE BEST CUSTOMER SERVICE I HAVE EVR HAD HANDS DOWN. DEFINITELY WILL BE BACK.
We only stayed 1 night as we were heading to Las Vegas the next morning and just wanted a place near the airport. We have stayed at the Ramada before and decided since it wasn't a bad experience last time we would give it another go. PROS: - Check in was quick and easy - The gentleman at the front desk was very polite and greeted us when we walked in, explained where to park based on where our room was and was okay with us having 2 cars on the lot - Water pressure was excellent, which I find to be rare in a hotel - The room was very large and clean - Location was perfect for what we needed - Hotel was surprisingly quiet considering the number of cars in the lot CONS: - We found our room to be quite hot and couldn't turn it down any further - we wound up sleeping with the window open and still found it very warm, but didn't say anything as it was only a 1 night stay...if we were staying longer we definitely would have said something - The shower head is very low! One of our party members had a difficult time due to his height (not the end of the world though!) - This isn't something that has to do with the hotel, I just wasn't impressed with it - We came back from dinner only to discover someone had left empty boxes on top of my vehicle Overall we would definitely stay again, but would mention the temperature if we stay longer than 1 night.
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