Search Your Frisco Hotels

We have stayed at this hotel many times in the past however our recent visit to see our granddaughter graduate was marred by bullying and accusations of theft. The hotel requested we move our room on our second day of our stay. Being my sister is disabled and alone in the room she advised the staff she could not ”move the room” There was no reason given for moving our room however my sister agreed if the staff moved all of our belongings..later that night we found our roomkey was disabled. I called downstairs to Jean Carlos ( clerk ) at desk. He and security appraoched me whilst I waited. He accused us of ”stealing room glasses, pillowcases and hangers” We were still guests in the hotel. He then held us hostage in the room with his foot against the door demanding to search our room and luggage..being the hotel staff moved our personal belongings there was no way we would steal any of the aforementioned..my elderly disabled sister was now crying and took her clothes off the hangers that was moved by the staff and gave him the hangers leaving her clothes on the floor. For 45 minutes he accused us bullied us and threatens us. Finally I used my phone to video this thug then he started flailing his arms around ”don't video me don't video me” that was the only way we got him out of the room. He then charged my account $850.00 for items he claimed we ”stole” The entire trip was ruined and these two older women will never never visit this classless thug hotel again. We contacted Corporate with our concerns and the only offering was ”removing the non removed items from my bill” Another slap in the face from this thug team. Omni we don't want your hangers your pillowcases nor your room glasses! What a vile staff. We did not sleep at all that night knowing the thug has a master key and could potentially enter the room. We feared for our lives and still shake thinking of this aberrant behavior directed at two elderly women ..My advice? Stay at motel hell as this place is even worse!

I am grateful for Gabby who works at the front desk, here for medical reasons. She showed me some rooms at the end of February first part of March when I was in Texas needed a room in near future with a feel at home kitchen area. Gabby with her caring, professionalism, knowledge and smile I knew this was the place for us. We are here for a few weeks in April and May and are truly grateful for Gabby and the entire staff for this home like hotel room it is comfortable, very clean, great location!

Hotel was well located to visit our client but a mixed bag in terms of experience. On checking in the receptionist was disinterested and made no reference to Marriott status and the room key wouldn't open the (very basic) executive lounge. I don't know when room make up become optional and clicked on the button when online checking in that I wanted service every day. First day I had to commandeer the housekeeper and the second day I had to call down to get the room serviced. This was inconvenient as I was preparing for a client visit and had no clean towels. There was no issue with Housekeeping banging on my door at 8am on the day I was leaving - when I had in fact arranged a 4pm checkout. We were a group of 7 and spent a considerable sum but these small things really let the place down. As it stands today 7 days later no Marriott points have credited so maybe they don't like Marriot members. Will use the Courtyard at Legacy next time.

Where do i start, we booked over 40 rooms with the hotel for my sons wedding over the weekend. when we got to the hotel after the reception around 11:30 that evening, the bar was closed and several of the wedding party were sitting down at the bar tables waiting on some pizza that they ordered and haveing a couple drinks, the front desk lady automatically labeled them as trouble makers and called the manager saying that she is going to need backup as they were going to get out of hand and break bottles! (i heard this first hand as i was trying to check in, i was the father of the groom) and then she proceeded to call the cops saying that they were unrully and out of hand. I talked to the cops and they said that from what they were told, they were ready to have a major confrontiation and 7 cops show up! This is the worst experience i have had staying at a hotel (and i travel for a living)! This experience has ruined what was a gret night celebrating my sons wedding! I would not recomend this hotel if you are traveling with a group!

The room is clean, the price is reasonable, the facilities are complete, the service is good.

During the stay in Coivd, I went to ayass for testing. The hotel has disinfection certification and all aspects of cleanliness are very good. Take a taxi to the test site for 8 dollars and 9 minutes, from the airport to the airport for about 70 dollars, to the airport for about 40 dollars, the journey takes half an hour to 40 minutes. Parking is free. If breakfast is not included, it is 12.95➕tax. There is a Sam moon center next to an adult who buys a lot and eats a lot. If you like Korean food, Breaker Korean can recommend .

The hotel is clean very new and fresh looking, and the valet staff is very professional. I will definitely come again. The hotel provided me with lavender incense upon check-in, and the valet staff is very prompt and quick in handling your car. This is perhaps one of the best AC hotels I have stayed at.

Simple hotel with relatively new decoration. The breakfast was hearty, the vegetable omelette was great, and a variety of fruits. There is a parking lot. Can add an extra bed. There is a super-large mall within one kilometer, which can't be completed in half a day.

Hotel was very nice and clean. Did not make it for breakfast so cannot comment on that

Nice looking and functional hotel. I think this hotel could exceed expectations if a few things were added/changed. 1. The a/c throughout the hotel and in the rooms/bathrooms should be lowered tremendously. Especially in the warmer times of the year. 2. The parking garage should have some attachment to the hotel or at least make self parking free for guests. 3. It would be nice if the hotel had a pool for kids or guests to utilize. Otherwise, it was a nice hotel with a nice bar/lobby