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I don’t know who rates a place like this anything more than 1-star. This is the most beyond disgusting and distasteful hotel I have ever been to. We drove up from Chicago for a wedding and only booked this place because the venue, Banquets of Minnesota, were right down the street. I never would have booked this hotel, had I known how awful it was actually going to be. We arrive at 3pm to check in and the front desk associate tells us “the room isn’t ready, check in starts at 3PM so there’s still time for the cleaning staff to finish up“ and then says “I don’t know when the room will be ready, I’m a front desk associate, not housekeeping”. Then 15-minutes later, her replacement comes in to relieve her of her shift and she’s walking out with her whole entire family (seems they live in the hotel), and leaves for the day. This associate was also apparently the “assistant manager” and dresses so provocatively in her crop top shirt and stained pants. What a great image of the property! We finally go up to our room at 3:45 and the AC is not working properly and the bathroom sink is clogged. We called the front desk and they told us that neither of the two issues were classified as emergencies and they don’t know when maintenance would be back. They told us to wash our teeth and everything else in the kitchen sink. Classy. The sheets also had stains on them! So much for extra time to “clean” the unit. The units also don’t have any windows to the outside. It’s like you’re living in a jail cell. People also walk around the hotel barefoot. There’s garbage everywhere outside and inside. We went down to the front desk to express our disappointment with the present issues and the front desk associate couldn’t get a hold of the manager or the assistant manager. Finally, after the 3rd call, the assistant manager answers (same girl that was there when we checked in in her little crop top shirt and stained pants) and told us that we could have gone to another hotel if we weren’t happy with our stay. FANTASTIC customer service! The assistant manager, the actual manager and the maintenance team are careless, rude, and completely incompetent and have no empathy for any of their guests that run into these issues. Stay away from this hotel and these classless people. No contact information for the general manager, Sean. Only person that shows face is Antoinette, the “assistant” and even then you’re better off not wasting your time trying to get any resolution when talking to her. Still waiting on them to give us a call back to discuss giving us our refund that we were promised!

Not a nice place. Quality in name but not in nature it could have been better if the staff were a bit more amiable, helpful or friendly, There wasn't much that worked in the place the TV, ATM, washing machine, room coffee machine all not working. Staff were not interested in in helping or getting anything fixed. they were even reluctant to make a pot of coffee. The rooms were not serviced very well as basic items such as shampoo and soap were not found in my room. the room was ill kept and dirty. The room were in a shabby shape and in need of a lick of paint. Breakfast was not work consuming it was better to do without.

Original room they gave us hadn't even been cleaned yet and it was completely trashed when we opened the door into the room. We told the front desk, they came to look at it and was confused. They put us in another room but it smelled heavily of cigarettes, eventhough it was a no smoking room. They put us in a different room and we later in the night learned the air conditioner barely blew cold air, so it was quite a humid night in that room. Sinks had huge cracks in them, toilet rocked, brown stains on bathtub, sticky carpet (we kept our shoes on entire time in the room), barely any bath towels, no microwave in the room, broken furniture in the room, trash on the carpet out in the hallway, lots of random people loitering the front entrance and parking lot most of the time. Do NOT use this place at all!!

The motel is kind of run down. The hot tub was not in service while we were there. Many of the windows had issues with condensation between the panes of glass. The breakfast was not well stocked. It was disappointing as we were hungry.

We had a local family getaway with the grands and the parents. This Embassy Suites fit the bill! Right from the beginning with Rochelle and Nancy running the desk for check in and check out, our weekend was lovely.With all the families with children staying there the weekend, it pool was clean, housekeeping was amazing keeping towels available. The adult happy hour was a fun event with a joyous bartender, Ike. Breakfast service was fantastic! Made-to-order omelette, buffet of bacon, sausage, scrambled eggs and French toast, fresh fruit bar, bakery - and clean surfaces. Need a staycation?? Check out Embassy Suites here.

Staff at front desk was nice enough, and I thought this was a good enough value to stay further from downtown since it says it's a new building but geez, how about a little soundproofing? You can clearly hear the neighbors TV (and they aren't trying to be obnoxious). I had to check the window to see if it was open as the geese outside sounded, well, like the windows were open. The rooms design is plain and unattractive. Overall, disappointing. The parking is free and so is breakfast.